Contact Yodel Customer Service

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Customer Service Hours

Days Open Closed
Monday 08:00 19:00
Tuesday 08:00 19:00
Wednesday 08:00 19:00
Thursday 08:00 19:00
Friday 08:00 19:00
Saturday 09:00 13:00

Yodel provides millions of parcels every week to each postcode all around the United Kingdom. That is why they have more than 55 Yodel service centers to help you get your parcel shipped on time, no matter where you need it to be. They also work with the Guernsey Post, Fastway Couriers and Jersey Post for their deliveries to the Republic of Ireland and the Channel Isles.

They use state-of-the-art and industry leading customer opinion programme ‘Have Your Say’ to heed to the views of thousands of customers and shoppers as well as obtain a real-time understanding of their delivery experience. Through this response, they can quickly determine and reward best practice, correct issues as they transpire and work with their clients to establish service improvements and modernizations to meet every customer’s needs.

They work with a several B2B and B2C sectors such as fashion, health, leisure, beauty, home and garden, electrical, gifts, entertainment, publishing and industrial components. They also provide specialize management for fragile items like wine and flowers.


They are a cohesive bunch of people who firmly believes in working together as a team and offering great customer service from start to end.

Their vow to teamwork is clearly show by their involvement in the Aviva Tour of Britain’s Tour Ride event. Every year, their colleagues take on the 50 or 100-mile cycle routes to raise money for their foundation, and their joint efforts and commitment won them the 2013 and 2014 awards for biggest team.

Yodel Contact Number


Your Tracking

You can check where your parcel is on earth.This is the excellent way to see where your parcel is and when to expect its arrival. You can visit the Track, you need your parcel reference number or your “Sorry we missed you” card ID.

Help FAQs

If you are unsure of what to do next, no idea where your parcel is or what the tracking is telling you then have a look at the help center or you can simply call.

Web Chat

This is the company’s second fastest contact method… Their free web chat service is their second quickest and easiest way to get in touch with them. You can also access web chat when you have traced your parcel.

Tweet Us

The official Twitter handle of the company is @YodelOnline.

The @YodelOnlinecusyomer support team is amazing! If you have problem and you are all about social media, then tweeting them is the best way to contact them.


Whether it is a business or residential delivery, they have a service that will meet your requirements.

They are happy to offer a new set of delivery services customized to the needs of businesses, sellers, and customers – all offering best service at an affordable price. The wide selections of company service assure that they can offer their customers excellent delivery experience. XPECT, XPRESS, ROI/CI and XPERT have been made to make the delivery process a lot faster, for customers and the end customer alike.

How to Track Your Parcel

You can trace your parcel by entering your parcel reference number on their Track page. What you just need to check the status of your parcel is your parcel number.

They have unique parcel numbers in different formats depending on the service picked by the sender.

They have the: (UPI), (JD),(CID), (YCR). You may have been sent one of these numbers on an email, text message or call card left at your address or it may have been provide to you at the point of service.