Contact Virgin Trains Customer Service

Call Virgin Trains for help with Claims,Refunds & Enquiries.Customer service is open Monday–Saturday 8:30am-6:15pm & Sunday 9:00am-4:00pm.

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 08:30 18:15
Tuesday 08:30 18:15
Wednesday 08:30 18:15
Thursday 08:30 18:15
Friday 08:30 18:15
Saturday 08:30 18:15
Sunday 09:00 16:00

Virgin Trains is a UK’s train operating company Virgin owns that 51% of it and the 49% is by Stagecoach, which has run InterCity West Coast franchise since March 9, 1997. It operates long-distance passenger services on the West Midlands, West Coast Main Line between London, North Wales, North West England and Scotland. The service links six of the United Kingdom’s biggest cities – London, London, Birmingham, Glasgow, Liverpool and Edinburgh that have a combined modern population of about20 million people.

The band of the train company was also use on the officially and operationally distinct Virgin Trains East Coast since March 1, 2015, and formerly on Virgin CrossCountry, which run between 1997 and 2007.

Virgin Trains Customer Service

Feel free to call Virgin Trains Customer Service onfor all the questions that you have in mind. They are available 24/7.

Make A Claim for A Delay


The future of Delay Repay

Delay Repay is an easy way to get payment if your journey with the company on the West Coast Mainline is late for 30 minutes or more.

With the Automatic Delay Repay, the latest industry-leading scheme of the business, the money might already be convenient sitting in your bank account without having to raise a finger. If you are intrigued, call to know more about the Automatic Delay Repay.

If Automatic Delay Repay is not ticking your box you will need to make a claim using their good old form and successful claims are sent Rail Travel vouchers within 28 days.

Refund An Unused Ticket


Do you purchase your ticket online?

You can go to your “My Account” and ask for refund online. If you have already gotten or received your tickets, give their refunds department a call.

The call costs are charged at standard BT rates. Other operators may change.

Do you buy it over the phone?

You can call their Refunds customer support team.

The calls are charged at standard BT rates and other operators may change.

Do your purchase at a station?

To claim for a refund, call or go to the station where you buy ticket from. However, Advance tickets are non-refundable.

Types of Tickets for You



This is for the early birds. Booking your tickets in advance can save you more money. The earlier you book, the cheaper the ticket and the more choice you will have.

Advance tickets are open on most of their trains. You just need to keep in mind that they tie you to a certain train time – perfect if you can agree to it.


If you are feeling free, or you do not like being tangled to certain train times, pick Anytime fare. You get complete liberty to travel on any train you want, when you want.


The fare for this type of ticket is a great way to save money on the full price fare. You can purchase them at any time, and then hop during those peaceful off-peak periods.

If you are not traveling to a close-fitting deadline, Off-Peak fares might be best for you. Wish to travel during the middle of the day and evenings or at weekends. If you can be flexible with your travel times, pick Off-Peak ticket.

Super Off-Peak

With the Super Off-Peak fares, you can save money and stretch out your legs. If you can travel outside the rush hour, you will see your fare is more affordable and the train is more peaceful. If you are traveling on direct services between London and Rugby, Birmingham and Wolverhampton, Coventry, their great value Super Off-Peak ticket may be the one for you.

Season Tickets

If you always travel, use the Season Ticket calculator to see how much money you could save.