Contact UK Border Agency UKBA Helpline

Call UK Border Agency/Visa and Immigration for help with Applying for a Visa,Application Status & General Enquiries.Helpline is open 7 Days 8:00am-6:00pm.

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 08:00 18:00
Tuesday 08:00 18:00
Wednesday 08:00 18:00
Thursday 08:00 18:00
Friday 08:00 18:00
Saturday 08:00 18:00
Sunday 08:00 18:00


Pro Tips for the UKBA / UK Visas and Immigration number callers

UK Border Agency now operates under the name – UK Visas and Immigration.

The UK Visas and Immigration website allows anyone from anywhere in the world to check if they need a visa to enter the United Kingdom. The advice offered from this government agency, is up to date and full of vital information for potential travellers, students, refugees and immigrants.

Visa processing times have improved significantly over the years and many countries have opted into a mutual ease of restrictions with regards to entry requirements.

As a professional, trained in most industries that are active in the UK, you stand a better chance of being offered permanent residence.

Study visas are popular in the United Kingdom as the UK hosts four out of six of the worlds’ most sought after universities.

The UK Visas and Immigration website has information on arriving in the UK, claiming asylum, EEA family permits, immigration appeals and legal advice.

UKBA Frequently Asked Questions

What do I need to settle in the UK?

There are several subjects that you can explore online. They are as follows:

  • Applications to settle in the UK
  • Biometric residence permits
  • Return home voluntarily if you’re in the UK illegally
  • Refugee status and humanitarian protection
  • Proving your knowledge of the English language
  • Taking the “Life in the UK” test
  • Visas and immigration procedure guidance

What else does the Visas and Immigration department do?

UK Visas and Immigration have the following duties:

  • Helping you check if you need a visa
  • Visa application
  • Standard UK visa processing
  • Work visa processing
  • Study visa processing
  • Information on immigration rules
  • Sponsorship management system
  • Advice on immigration law
  • Operational guidance

Can I report someone who I think is in the United Kingdom illegally?

Yes you can. Just contact UK Border Agency / UK Visas and Immigration by phone and ask to report the person. You can also go online to the UK Visas and Immigration website and fill out the contact form related to reporting an illegal immigrant.

What is the process for wanting to visit the UK?

You will need to find out if you need a visa first. If so then the next step is finding out how to get approved for that visa.

You are entitled to apply for a visa (Standard Visitor visa) if you:

  • Are taking part in business, partaking in a sporting event or an artistic project or concert
  • Want to visit family and friends or simply see the UK as a tourist
  • Need to visit for other reasons (medical treatment etc..)

If you have been to the UK before and had a visa of a different name, don’t worry.. the Standard Visa has replaced the following visas:

  • General visitor visa
  • Family visitor visa
  • Child visitor visa
  • Sports visitor visa
  • Approved destination status visa
  • Private medical treatment visa
  • Entertainer visa
  • Prospective entrepreneur visa
  • Business visa

How do I apply for a UK visa or help my friend/family member apply for a UK visa?

There are several steps to this process if you want to apply for a UK visa yourself or help another person apply for a UK visa.

The absolute first step is always to see whether the person in question qualified for a UK visa, as some people are restricted in their ability to apply for one. You can also see whether the person requires a visa at all, as some countries, especially countries within the EU, offer visa-free travel.

Australians, Canadians, United States Citizens, and several Asian countries do not require a visa to travel to the UK for up to six months.

Following this, the person may need to complete a visa application online using the Foreign Office website at Then, once the application has been submitted, the person will be asked to pay a visa application fee.

Visa fees and the process varies a lot though, and it depends if you want a tourist visa, a working visa, or a residency visa. There is an online quiz to help people find out what kind of visa they need and the details associated with it that can be found here. If you would prefer to speak with a representative you can call the UK Border Agency contact number listed above.

After the application process, you may be required to attend an interview at a partner centre. Following this if your application is successful you will receive your visa, if it is not successful you will receive an email or letter that states that you have not been granted a visa.

What kind of Visas does the UKBA offer and which should I choose?

This is a difficult question to answer as the type of visa you apply for depends on many things, including your nationality, purpose of visit, length of stay, and financial circumstances. The following is a quick look at some of the options available. To find out more, look on the UKBA website or call the UKBA contact number.

For visitors, you may be able to apply for a standard visitor visa, marriage visitor visa, parent of a child on a Tier 4 visa, or transit visa. For work, there are many choices available, including an entrepreneur visa, investor, exceptional talent, sponsored worker, or temporary worker visa.

People are also encouraged to call the UK Border Agency phone number to discuss their situation.

Why was my visa application refused?

If you applied for a visa and it was refused, there are many reasons that may have caused this outcome.

The UKBA state that some of the reasons for refusal include being convicted of a criminal offence when the person has been sent to jail (imprisoned) for more than 4 years, when they have been convicted for less than 4 years but at least 12 months and it was less than 10 years ago, or if they are the subject of a deportation order.

There are other reasons too, including ‘failing to satisfy’ a deportation office that the reason for applying for the visa is legitimate, where false documents have been used, when the person has no authentic passport or travel document, if they have overstayed a visa before, and many other reasons depending on the circumstances.

When you receive a visa refusal letter, you may be able to enquire as to why it was refused by calling the UK Border Agency phone number.

Where can I find out more about UK Visas and the border association?

There are many sources of information. The most up-to-date and reliable is the UK Border Agency website. You should exercise caution when looking to other websites that may be out of date or may not have the correct information.

To make urgent claims make sure to contact UKBA, you may use email or telephone.

How can I get the Tier 2 Skilled Visa for the United Kingdom?

This visa, known as the Tier 2 Skilled Visa, is based on a system which allocates points based on certain criteria. The first thing to do if you are looking to apply for such a visa is to ensure that the person or organisation willing to employ you has the necessary paperwork, known as a sponsor license.

This is required in order to register for foreign workers to come and work in the United Kingdom, and it remains the most popular way for foreign workers to come and work in the country.

A Tier 2 visa is usually possible for any number of skilled working positions. That said, it is also important to ensure that the person or organisation employing you meets the necessary formal requirements.

What is an Exceptional Talent (Tier 1) Visa?

This is a special kind of visa which acknowledges the contributions and qualifications of a certain number of people.

For example, if you are the recipient of a high-level international prize like The Fields’ Medal, or a Nobel Prize, then you may be able to apply for a visa of this kind without any additional endorsement by an employer.

Alternatively, it is possible for those who are recognised as a globally-leading individual in their chosen field to gain this visa as long as they have an additional endorsement by an organisation.

Finally, you could apply for this if you are of a young age and show exceptional promise in your given industry or field. Again, you will need the sponsorship or endorsement of an additional body to gain this visa.

In order to gain this visa, you will need to get a total of seventy-five points under the ‘endorsement criteria’, and an additional ten points based on command of the English language, to give a total of eighty-five points.

To discuss your specific situation contact UK Border Agency directly.

What do I do if I want to come to the UK as an entrepreneur or businessperson? What criteria do I have to meet?

The first thing that you need to do in this circumstance is to create a very detailed and methodical business plan based on a standard business plan model and in an acceptable format, in English. The business plan must include a summary or mission statement, or object of the business first and foremost.

As well as that, you’ll have to provide evidence of a significant amount of money, a minimum of two hundred thousand GBP at the time of writing. This money has to be your own and cannot belong to another investor or another contributor.

Thirdly, you’ll have to provide some significant or meaningful written evidence that your business activities will offer a contribution to the economy of at least two full-time jobs for current workers and residents in the United Kingdom.

You will also have to provide some secondary evidence regarding the conditions of their work and the type of employment they will be engaged in.

Finally, you will need to submit some accountancy documents, which could include a projection of the balance sheet of the company at its inception.

What evidence do I need to provide if I’m taking over someone else’s business?

If you’re planning on coming to the UK to take over a business which is already operational then you must offer evidence of accounting information for a minimum of the two previous financial years, and this information must have been audited by a competent auditing body at the time of writing.

Call the UK Border Agency contact number to find out the latest.

What is a prospective entrepreneur visa?

In 2011, the relevant authorities created a new category of visa, known as the prospective entrepreneur visa. This allows prospective entrepreneurs entrance into the United Kingdom so that they can undertake planning and arrangements for opening or starting their chosen company or business.

Following this period, they will be then eligible to transfer onto an ‘entrepreneur’ visa (Tier 1) so that they can remain in the United Kingdom.

What is the entrepreneur visa?

The United Kingdom seems keen to attract top talent to come to the country and set up meaningful and successful companies.

For people who have ideas which can be executed and turned into successful businesses, it’s possible to gain a visa based on this.

However, to gain this visa, which is a Tier 1 visa, the applicant may need to obtain in excess of seventy five points on the points related visa system.

I want to come to the United Kingdom as an investor, how do I do that?

If you are particularly wealthy, then just like a number of other (or most) sovereign nations around the world, the country is welcome to accommodating you as long as you are willing to invest in and further the economy of the country.

It may be seen as more straightforward to obtain a visa to live or stay in the United Kingdom provided that you have a certain amount of financial assets.

Firstly, you must have at least one million pounds currently invested or based in an institution which is regulated and properly licensed for such dealings.

Otherwise, you must have in excess of two million pounds in assets which are not currently linked to or subject to other financial liabilities.

In addition to this, you must have some money which you have access to and control of, and is usable in the United Kingdom. If you meet these criteria then you may be able to qualify for a UK investor visa. If you have additional queries call the UK Border Agency telephone number above.

How do I change my visitor visa into a different visa without leaving the UK?

Unfortunately, this may not be possible to do. Once you have entered the UK on a visitor visa it is likely that you may have to leave the country and reapply for a different category of visa from your country or residence or country of origin.

If you hold a different category of visa and are interested in switching then you may need to do additional research into whether it is possible to do so. You may also call the UK Border Agency telephone number above.

I want to employ someone who has a Tier 2 visa, but it is with a separate organisation and not with my company, is it possible to do so?

Tier 2 visas for individuals who are working in the United Kingdom are only valid for the employer that they are registered on, and those holding the visa are only allowed to work in the role identified and applied for.

For that reason, an individual holding this visa cannot work in other additional roles. In this case, you may need to ask the person in question to reapply for a Tier 2 visa in your company and offer them a role capable of accommodating all applicable restrictions.

How long does it take for me to get a Tier 2 Visa?

The length of time that it takes to successfully get a Tier 2 visa isn’t fixed and it can vary depending on several circumstances, including your personal details included in the visa application.

Most online information indicates that once the application has been completed successfully, and all of the relevant and required documents have been submitted, then it should take from one month (four weeks) to six weeks before the applicant receives their Tier 2 visa.

That said, if the person applying for the Tier 2 visa is located overseas then they will need to gain ‘entry clearance certificates’ for themselves and any other relevant dependents or family members who are accompanying the individual.

I want to start my own business in the UK but I don’t have enough money, can I still do it?

While normally the minimum amount that a person must have to invest is two hundred thousand pounds, and the business must create two full-time jobs for residents in the UK who do not require additional working permits, there is another solution.

If the person applying can demonstrate that they will have access to a minimum of fifty thousand pounds from a venture capital company which is regulated by the responsible UK financial body, or additional ‘seed funding’ which is the result of an authorised competition which the UK Department of Trade and Investment recognises, or they are sponsored by and funded by a department of the United Kingdom government, then the applicant may be able to gain 75 points or above on their visa application.

If I get a visa to work in the UK, can I bring others with me?

The answer to this will depend on the category of visa that you apply for and receive. It is usually possible to bring a minimum of one dependent, who can be the person you’re married to or in a civil partnership with.

You can also bring children who are under the age of eighteen, and sometimes under the age of 21 if you are transferring as an ‘intra-company’ working agreement.

It may also be possible to bring parents who are over the age of sixty-five as long as they are dependent on you and meet the requirements of being a full dependent.

There are many regulations regarding this though and you should do full research to ensure that those you are applying for are applicable to come to live in the UK under the terms of your visa.

You may be required to submit evidence demonstrating the individual’s) dependence on you as a provider. Call the UK Border Agency contact number with additional queries.

How long do I have to stay in the UK before I get permanent residence?

The first thing that you must do is apply under a visa which is temporary. After that, you will be able to apply for a more permanent residence, known as ‘indefinite leave to remain’.

While each person who applies for this may receive a different response and it may take a different length of time, you may need to stay in the UK for a minimum of five years before you are eligible to apply for indefinite leave to remain.

If you married someone who is a UK national or UK citizen then this may only be as little as two years before you can qualify for this.

If you are planning to invest a significant amount of money, in excess of five million pounds, then you might also be able to remain on an investor visa and allowed to remain permanently after a minimum of three years, while those who are investing double this amount, ten million pounds or more, will potentially be able to remain permanently in the United Kingdom after two years.

Call the UKBA contact number if you have additional queries.

I made an application with VFS Global for my visa, can I get a refund after I’ve had an appointment with them?

VFS global, the agency who deal with visa and citizenship application son behalf of the UKBA, state on their website that it is not possible to get a refund of funds once you have submitted an online application and had an appointment.

If you have submitted an online application but have not yet had an appointment then you will need to proceed to cancel the appointment before you can apply for a refund.

I made an appointment with VFS Global, how long do I have before I can’t cancel it?

If you’ve made an appointment with VFS Global relating to a visa or citizenship issue for the United Kingdom on behalf of the UKDBA then you may be interested to know that VFS Global state on their website that it is possible to change the time and date, or cancel the appointment, in any period of time before the 24 hours preceding the appointment time, although this could vary depending on the area of the world you’re in.

Will I need to have an interview before I can get a visa to the United Kingdom?

Yes, although this depends on your own personal circumstances. If you’re applying for a points-based visa or a Tier 4 visa, then it could be the case that you are asked to have an interview at the application centre at which you applied. This could be the UKBA official partner, which is VFS Global in most areas.

I had to submit my passport at the visa application centre, how will I get it back?

You should be able to get your passport back, along with the other supporting documents that you submitted by post. You will be asked to give the centre some information about the return address, and the visa application fee includes the cost of the return postage, so there may not be any additional charges for this service.

I am due to have a visa appointment with VFS Global but the centre is closed, what should I do?

If this is the case, and VFS Global has cancelled your appointment as a result of extraneous factors or circumstances beyond control, then you may be given one week notice and also the option to have a different appointment at a different time or date.

However, if there are no suitable appointment slots available then it is also possible that VFS Global may offer you a refund of any applicable fees that you’ve paid already. It should be noted however that this period of notice only covers regular working days, not including weekends and additionally, not including public holidays.

How long does it take after my appointment at a VFS Global centre to get a result?

The length of time it takes depends mainly on the type of visa that you’re applying for, as some types of visa will take longer. That said, UKBA / UKVI state that they aim to process and give a result on up to ninety percent of all visa applications within a timeframe of fifteen working days.

What do I need to bring when I go to the visa application centre?

When you attend the visa application centre there may be several documents you need to bring with you, which cold include your confirmation of your booking, perhaps your personal documents and supporting visa documents, and also your receipt of payment.

That said, you should check the information that you were given when you made the booking and double check what documents you should bring before attending the visa application centre.

How do I apply for a visa to the United Kingdom?

The first thing that you need to do is find out if you need a visa to the United Kingdom. If you are from a country that has a partnership agreement or is in a free travel zone then it’s possible that you will not need a visa.

This could include countries in the European Union at the time of writing, and a select number of North American and Asian nations as well.

Following this, you will need to identify which documents you need to apply for your visa. After finding out which documents are necessary and collecting these, then you will need to submit a visa application using the online portal from the FCO.

After this you may have to pay the application fee, which should be by credit card. Depending on your nation, you might need to attend a centre to submit some biodata, for instance your fingerprints. Then you may also be required to attend an interview.

There are many different application procedures and formalities depending on the country of your passport and the country from which you apply, so be sure to look into this and choose the circumstances that are relevant to your location.

How do I know if I need a visa to travel to the United Kingdom?

While it’s not always easy to know whether or not you need a visa, there are some ways to find out. While some nationalities will require a visa for every trip, known as ‘visa nationals’, there are also circumstances where some nationalities would not need a visa for a certain category of trip, but do need a visa for a different category of trip.

This could be for a purpose like doing business, or coming to the UK to work. The best way to find out what visa category to apply to is to access the UK government’s website and complete the ‘Do I need a UK Visa’ questionnaire, which should give you a definitive and authoritative answer.

My travel dates are changed now, or my trip has been delayed – can I change the dates on my visa even though it’s been issued?

No, unfortunately it seems that it is not possible in the majority of cases to alter the dates for a visa once they have been issues. However, there is a circumstance when there are something called ‘compelling compassionate circumstances’.

It’s worth noting that a member of the staff who work for this department, known as an ‘entry clearance officer’ can technically extend the final expiration date of your visa by a maximum of twelve weeks (three months) on the condition that no other factors around your trip have altered.

If however, there are not these ‘compelling compassionate circumstances’ then it’s likely that you must apply for another, separate visa to reflect the new circumstances of your trip.

Will my visa be refused when I arrive in the UK?

The UKVI/UK state that there shouldn’t be any difficulties once you arrive at the United Kingdom provided that throughout the visa application process you’ve abided by some regulations.

For example, you must have given the worker, known as the entry clearance offer, all of the relevant, truthful and honest and accurate information about your stay in the United Kingdom.

In addition to this, you must also not have given any false information to either support or inform your application, and you must also have not had any changes in your reasons for visiting the UK or the circumstances/purpose of your trip.

What happens if the information I’ve given to support my visa is false?

If you’ve supplied false data or false information to help you gain your visa, then the consequences could be extremely serious. As a result, the UKVI/UKBA state that you will not be allowed to enter the UK and so your visa will not work. In addition to this, you may also be registered as unable to get a visa with automatic refusal of any application for a period of ten years or more.

What documents do I need to bring with me when I go to the UK?

It’s possible that when you arrive in the UK the relevant immigration worker could ask you for a certain number of documents evidencing the nature of your trip to the UK.

This could include flight, train, or travel documents, evidence of money that you are going to use to support yourself (e.g. a bank statement), or formal or official sponsoring letters from the person who is sponsoring your visa application, or the business you’re attending to work with.

For that reason, it may be a good idea to carry copies of all of these relevant documents within your carry-on baggage.

What is the last day that I can enter the UK?

The last day that you’re allowed to come into the UK using your UK visa is the final date of expiry that is shown on your visa. Normally, visitors who are granted a visa are allowed to remain in the United Kingdom for up to a period of half a year (six months).

In addition, most visas are normally known as ‘multiple entry’. This means that you should be able to both leave the UK and come back multiple times up until the final date that the visa expires.

What does biometric information refer to?

Nearly all of those who apply for a UK visa, with the small exception of some nationalities who have an agreement with the United Kingdom, must supply some data known as ‘biometric data’ as part of the procedure for applying for a visa to the United Kingdom.

This includes scans of each of your fingerprints, on both hands, as well as a photograph of yourself. These are usually collected at the application centre for UK Visas which is nearest to yourself.

If there is no visa application centre near to you or in the city or country you’re in, you may be required to go to a consulate or British diplomatic mission in order to submit this information.

Do I have to provide fingerprint scans?

Yes, you must provide this biometric information if it’s required of you to submit before you can apply for a visa to the United Kingdom. The UKBA/UKVI state that they cannot process the application that you submit for a visa until this information has been given.

You may be pleased to know that the fingerprinting process is wholly electronic – this means that you will not have to worry about using any chemicals or any form of coloured ink in order to submit your fingerprint information.

Following this part, you will then have a photograph taken, and this entire collection of biometric information will only take between five and ten minutes.

The UKBA/UKVI do state however that it’s important to ensure that there is nothing on your hands when you do this, so for example you may not have henna decorations or drawings on your hands, and it may also be important that you do not have any open wounds or injuries on your fingertips as this could obscure the fingerprinting information.

When you have your photograph taken, in addition, you cannot do so if you have visible, non-permanent marks on your face, like swellings, bruises, or cuts. Before you have your photograph taken you must ensure that these have gone.

You will not be able to wear a number of accessories, including sunglasses or a hat. If, for religious reasons, you wear a hair or head covering, you may be allowed to keep this on, although you must not have your face covered. Call the UKBA helpline to discuss your situation.

My friend or family lives in the UK, can’t they just fill in the visa application for me?

Unfortunately, visas to the United Kingdom are only able to be issued at ‘UK entry clearance offices’ which are located wholly overseas. This means that in order to get a visa to travel to the United Kingdom, you must obtain it in your country of residence or outside of the UK before commencing your travel.

How long is it until I get my visa?

The UKBA and UKVI state that for all ‘straightforward’ and routine applications, in excess of ninety percent of these applications were processed within a day (twenty four hours). That said, if there is the need for an interview, then the authorities state that they aim to process these within a timeframe of fifteen working days.

On the other hand, if you’re planning to remain in the UK or settle in the UK, then the process takes longer, usually within twelve weeks .

What is a Tier 1 visa?

A Tier 1 visa refers to several different classes of visa which come under the same category. Previously, these included the ‘General’ (Tier 1) visa category, which is now no longer possible to applicants who are outside of the country to apply for. In addition to this, there are also several other visa category within Tier 1.

These include the investor visa, for those who can show they have enough capital and financial/business plans to invest in the United Kingdom, and an Entrepreneur visa for those specifically wishing to open a business in the UK, along with the associated capital.

There are two more categories, known as the ‘graduate entrepreneur’ category for those who have recently finished their studies and wish to be entrepreneurs, and the ‘Exceptional Talent’ visa, for those who can demonstrate that they’ve contributed exceptionally to a field of work or study.

What is a Tier 2 visa?

Tier 2, much like Tier 1, refers to a number of different visa classes that come under this category. Tier 2 visas are generally used for working, and are sponsored by an employer or other sponsoring body.

These can include the Tier 2 ‘General’ visa, as well as a visa for intra-company transfers. This would be the case if you work in another country and are going on a secondment or are going to complete an extended period of work in the UK branch of your company.

To get a Tier 2 visa you may need to qualify for a working permit, meaning you will have to have an employer or qualified relevant sponsor who is willing to support your visa application.

What is a Tier 5 Visa?

Tier 5 visas refer to some special characteristics. One of these is known as a Government Authorised Exchange visa, while another is known as the ‘Youth Mobility Scheme’. Finally, there is also a ‘Creative and Sporting’ visa category which comes under ‘Tier 5’. These are visas that fit very specific circumstances.

There are a number of Tier 5 visas in addition to the ones above, which can come under the headings of working for a religious or charity organisation, or from the results of an international agreement between two parties.

What is a Tier 4 visa?

A Tier 4 visa is a visa that is granted for study purposes. These can include a Student Visa, a Student Visitor Visa, or a Doctorate Extension scheme. These are the visas which most students who wish to study in the United Kingdom must apply for.

What categories of family visa are there?

There are a number of different visas which may be used for ‘family’ purposes. These include marriage and spouse visas, fiance visas, dependent visas, unmarried partner visas, and also ancestry visas.

What are UK Visitor Visas?

Aside from the visa categories above, there are also a number of different ‘visitor visas’ which you may be able to apply for. These include ‘standard visitor’ visas, ‘permitted paid engagement’ visas for business purposes, and short-term visas for studying or educational purposes.

What about staying in the UK long term?

There are several categories of visa and immigration documents for people who plan to remain in the UK for a long time. These include something known as ‘indefinite leave to remain’, ‘UK Settlement’,’Right of Abode’ and an EEA residence permit.

What is the UKBA?

The UKBA was an agency that was part of the British government in charge of immigration, borders, border control, and visas. It was officially closed in 2013, after its original founding in 2008. After closing, the UKBA was replaced by UK Visas and Immigration, now known as UKVI.

The UKBA was located in Marsham Street in Central London, and at its peak had over twenty three thousand staff based in over a hundred and thirty nations worldwide.

During its time of operation, the agency received some criticism for poor service quality, inefficiency in dealing with many cases, and a large number of complaints.

As a result of this, Home Secretary at the time, Theresa May, made the formal announcement that the UKBA would be disbanded and replaced with UK Visas and Immigration and another body, known as Immigration Enforcement, who would focus more on the law side of things.

What is GOV.UK?

GOV.UK is the new initiative from the government which aims to bring the large, diffuse body of government information into a single entity, thus making it easier and less complex to find relevant information related to government services.

The majority of content that was formerly on the UKBA website has now been transferred to GOV.UK, although it has been edited and updated to make it more relevant. This means that to access UKVI information and visa information, or information that was previously under the remit of the UKBA, GOV.UK can now be used.

How did the UKBA originally form?

The UKBA started life as the result of a complex merger between UK Visas, the Border Immigration Agency (BIA), and some distinct functions of HM Revenue and Customs.

I’ve received a phone call from the UKBA saying that my visa is under suspicion, what should I do?

There have been a number of cases of scams reported using the guise of being the UKBA, despite the agency having now been abolished. These scams continue, so it is best that you do not give out any personal information or payment information.

In this case, it would be best to end the call as quickly as possible and then report it to the local authority or to action fraud UK. It may be the case that the person calling is not a government representative but is in fact committing fraudulent activities.

Can I still get in touch with the UKBA?

No, if you previously had dealings with the UKBA then these matters have now been transferred to the UKVI. As the UKBA has been abolished it is no longer possible to have any communication with them, register an enquiry, complaint, or freedom of information act. These should be addressed to the successor organisation.

If you have queries that you would normally contact UK Border Agency, then you can simply contact UKVI instead.

I’ve seen a job advertisement for the UKBA – are they still hiring?

There have been a number of reports or fraudulent job advertisements purporting to be from the UKBA. However, as this agency has been officially disbanded and no longer exists, this is likely to be a fake or fraudulent advert. For this reason you may wish to not respond or give personal information, but instead report it to the local body responsible and report it to Action Fraud UK.