Contact TV Licence Customer Service

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Customer Service Hours


Days Open Closed
Monday 8:30 18:30
Tuesday 8:30 18:30
Wednesday 8:30 18:30
Thursday 8:30 18:30
Friday 8:30 18:30
Saturday 8:30 13:00


Pro Tips for the TV License Contact Number Callers

Paying your TV license means that you are able to watch regular channels in the UK. More specifically on the BBC.

To watch or record programmes, you must have a license in the United Kingdom.

TV licenses are no longer just for TV. If you watch or record on any of the following devices – you need a license:

  • TV set
  • Mobile phone
  • Tablet
  • Computer (desktop or laptop)
  • Through a digital box
  • Through a DVD or video recorder
  • Any other mobile or fixed devices

If you don’t watch any television, you should let the TV licensing department know. You can find an online declaration form or you can notify them by post at:

TV Licensing


DL98 1TL

They may send a TV licensing officer to your house to check you have been truthful.

Being caught without a license could mean you will go to court and be fined up to £1000.

Frequently asked questions by callers of the TV License number

How much is a TV license?

The cost of a license is £145.50 per year for a colour TV and £49.00 for a black and white set.

How do I pay for a TV license?

The best way to pay is by Direct Debit. You can set this up for an annual payment, monthly payment or a quarterly payment. The quarterly payment will charge you an extra £5 to process.

You can also pay by credit and debit card. Cards accepted are:

  • Visa
  • Mastercard
  • Maestro
  • Delta
  • Visa Electron

You can also post a cheque to the address listed above.

Do I need to pay if I’m a pensioner?

Yes, you need to pay until you turn 75 years old. After this landmark, you can let the TV Licensing department know and they will stop your payments. If you have still been paying and you are over 75, you will be refunded every payment over after your 75th birthday.

I’m moving in with a partner, do I need my own license?

You will be covered if you are living with a paying spouse, partner, family member or flat-mate.

Can I get a refund for overpayment?

If you have made certain that you no longer need a TV license, you can apply for a refund online or speak to an advisor to find out how much you are owed and to begin the refund process. You can do this in advance of up to two weeks before you don’t need a license any more.

What if I am moving to a care home?

Many care homes in the UK have a special type of TV license that covers the residents – ask the care home management about this as you need to be covered by a license if you are watching any live TV in a public area or in your room.

Can I get a discount if I’m blind?

Yes you can as long as you are registered blind (severely sight impaired). This discount is for 50% and you will need to prove that you are blind.