Contact Topshop Customer Service

Call Topshop for help with Order Tracking, Availability, Returns & Refunds. Customer service is open 7 Days 8:00am-9:00pm.

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 08:00 21:00
Tuesday 08:00 21:00
Wednesday 08:00 21:00
Thursday 08:00 21:00
Friday 08:00 21:00
Saturday 08:00 21:00
Sunday 08:00 21:00


Pro Tips for Topshop customer services callers

Topshop is a trend-setting high street chain that has been delivering quality clothing to women in Britain since 1964.

You keep up to date with news on Topshop, latest seasonal trends, first look on new arrivals and advice from pro fashion bloggers. Check out and follow Topshop on Twitter, Facebook, YouTube, Tumblr, Instagram & Inside-out.

In 2002 Topshop merged with NEWGEN to create an even more dynamic brand by scouting and employing the services and talents of some of the UK’s freshest, hot talent in the fashion world.

Topshop is the only high street retailer to take part on schedule in the London fashion week.

You can now have great fashion delivered to your door and Topshop has a no frills online return policy.

Collect+ allows you to return or collect an item from a local store, for no extra charge. There are thousands of Collect+ stores in the UK. Go online to find your nearest one.

Topshop now has a buy now pay later offer in place. Enquire in store, go online or speak to one of the customer care staff about how to take advantage of this offer.

Frequently asked questions of callers of the Topshop contact telephone number

What is a returns authorisation number?

This is the number that is needed to process your return. You can log onto your Topshop account online, follow these steps to get an authorised return:

  • Go to your account, click on “My orders”
  • Click on “Request a return”
  • Find the item you want to return and click the link that says “Create return”
  • Click “Create return” at the bottom of the page
  • Check all the details are correct and click Create return” again to confirm

You return is then approved – the returns authorisation number will now be shown

Where can I find a returns label if I lost mine?

The returns labels are included with your delivery, however, if you need a new returns label – you can download and print one from the Topshop website or return the item to any Topshop store in the United Kingdom.

Where is my order?

To track your order, you need the tracking number that was included in the confirmation email that was sent to you when you placed your order.

Go to your account online and under “My orders” click “Track my order” and enter your tracking number when asked.

I didn’t receive my E-receipt, help please?

If you asked for an E-receipt in store and have yet to get it, log onto your account and request online or call the sales and service team. There will be “short code” that was included when you ordered your item, you will need this as it serves as your proof of purchase.

Do I get any benefits if I’m a student?

Yes! Students get a 10% discount off any items in store. Simply present your items and your student ID at the checkout and you will get your refund. If any of the staff suspect that your ID is fraudulent, they reserve the right to refuse service or refuse the discount.