Contact Ticketmaster Customer Service

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 09:00 20:00
Tuesday 09:00 20:00
Wednesday 09:00 20:00
Thursday 09:00 20:00
Friday 09:00 20:00
Saturday 10:00 16:00
Sunday 10:00 16:00


Pro Tips for Ticketmaster customer service callers

Ticketmaster is the go-to place to purchase tickets for all your favourite events.

You can shop for events directly from the Ticketmaster website or simpl buy tickets to events that you had already planned and known about.

Get tickets for:

  • Sporting events
  • Music concerts
  • Arts & Theatre
  • Comedy gigs
  • Family attractions

You can go online to find out about the latest offers available from some of the more popular events.

With Ticketmaster, you can buy gift cards for friends and family and leave them with the choice of which event or concert they would like to attend.

Frequently asked questions by users of the Ticketmast contact telephone number helpline

I have tickets waiting at a box office for collection, can someone else collect them?

Yes they can, but they will need a photo ID (drivers license or passport) and a letter of authorisation from you. This letter must include the following information:

  • Your name (as it shows on the card you paid with)
  • Name and date of the event
  • Number of tickets
  • Your signature
  • Billing address
  • Your phone number
  • Last 4 digits of the card number
  • Reference number
  • Seat numbers
  • Name of the person making collection

And you will need to check if the venue will accept this before hand.

Can my tickets be sent to my workplace?

Yes they can. From your account online, click the “Contact Us” tab at the top, right side of the page, click “Change of address” and fill out the information required. This will work if the tickets are not yet on their way.

Where is my booking confirmation?

As long as an email address is on your account online, you will receive a booking confirmation. This can take up to 72 hours depending on the event.

If you booked over the phone, you can still go to the Ticketmaster website and enter your phone number and card details to track the confirmation of your order, or just call again and the advisors will be willing to assist you.

My event was cancelled, do I get a refund?

Firstly, you should check the Ticketmaster website to find out details of the change as the event might just be rescheduled.

In the case of a rescheduling, you ticket is usually valid for the new date. If the event won’t be rescheduled and if in fact cancelled, then you can get a refund, but you must send the tickets back to Ticketmaster at the following address:

Ticketmaster Customer Services

PO Box 798


M60 1WU

Please send it/them special delivery as they won’t be refunded if not received.

What is a Ticketmaster Gift Card?

Gift cards are like vouchers that you can give as gifts to your friends and family so they will be able to book a ticket to attend an event of their choice. These Gift Card’s are available in denominations of:

  • £10
  • £15
  • £25
  • £50
  • £100
  • £200
  • £250

Not only will they be able to buy ticket, but also any merchandise available on the Ticketmaster website.