Contact T-Mobile Customer Service

Call T-Mobile for help with Billing, Technical Support, Moving Home, Complaints & Cancellations. Customer service is open 7 Days 8:00am-10:00pm.

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

T-Mobile Customer Service Hours


Days Open Closed
Monday 08:00 22:00
Tuesday 08:00 22:00
Wednesday 08:00 22:00
Thursday 08:00 22:00
Friday 08:00 22:00
Saturday 08:00 22:00
Sunday 08:00 22:00


Tips for T-Mobile Customer Services Callers

The phone number to contact T-Mobile customer service is 0844 850 8039. Calls to 084 numbers cost 7p/min plus your telephone company’s access charge.

T-Mobile was a mobile network service provider in the UK that is owned by Deutsche Telekom since 1999 and was first introduced as Mercury One2One. In 2009, Deutsche Telekom and Orange SA broadcasted that the T-Mobile network was to be united with Orange UK in a joint venture, EE Limited to establish the bets and largest UK mobile network. EE pursued to provide services under the T-Mobile brand until the February 2015, when these were taken out in agreement of EE plans.

T-Mobile Broadband is now EE Mobile Broadband providing ultrafast speeds of up to 80MB on the move and 2-in-1 on movie tickets.

Place an Order

You can still buy a new handset, avail the mobile broadband from T-Mobile or home broadband from Orange by simply calling. On the other hand, if you are a business customer and whatever the size of your business, dial and the mobile company will be happy to serve you well.

Help and Account Questions

You can follow their official Twitter handle at @TMobileUKhelp. You can tweet them your queries and a T-Mobile UK customer service team member reply to you.


You can ask help and support wherever you are, just text APP to 150 for a free download link or search your app store for ‘My T-Mobile’.

If you need further assistance, you can contact their very welcoming customer team.

Since they are now with EE, you can still avail the featured 4g phones, tablets, and mobile broadband devices such as:

iPhone 5s 16GB

For £29.99 upfront and £34.99 per month, 2GBdata on EE extra and 1000 call minutes and unlimited texts.


With unlimited call minutes, texts and 20gb data as well as £54.99 per month and £49.99 upfront.


There is no upfront cost at £39.99/month and with 1GB data, 500 call minutes and unlimited texts on EE Extra.

iPad mini 4 16GB

With 10GB of data on EE extra, £33/month and £49.99 upfront.

EE TV with Three Months Now TV Entertainment

Dispatch the EE TV and avail the 3-month NOW TV Entertainment Pass or two Sky Sports Week Passes for free. You can watch the award winning drama series, comedies and best children shows. If you are a football fan, then you will surely love the Barclays Premier League and Sky Bet Football League. The ball is in your hands. You just need to pay £4.95 per month for the 6 months (then £12.95/month) as well as line rental for £16.40/month. It is the best television experience for any household.

Where is T-Mobile and Orange?

You need not to worry as you are in the right place. T-Mobile and Orange are now under EE so it is much easier to:

    • Log in and manage your account online
    • Download the My EE app and handle your account on the move
    • Ask support and help

Where I Can Buy New Handset?

To know more of the latest smartphone and devices, you can visit the

As of February 2, 2015, EE will no longer be selling Orange and T-Mobile packages in their direct channels. Either you can upgrade you subscription on EE, or if you like, you can stay with your existing contract.

Where I Can Login My Account?

If you are subscriber of EE, Orange and T-Mobile plan, you can login your account at or with My EE app.

You can use the My EE app, or My Account to do various things like:

    • Topping up
    • Setting up a Direct Debit
    • Managing your shared plan
    • Changing your Content Lock settings

If you have not registered yet for Account, go to and sign up.

Common T-Mobile Support Question Answers

Here are some answers to frequently asked questions we have found answers to when searching the internet. We want to be a helpful resource to help you find a solution fast. We are in no way affiliated or represent T-Mobile or T Mobile customer service. The information that appears on this website has been sourced publicly and we cannot guarantee the accuracy of the content as it may have changed or been updated.

At the time of writing T Mobile has now become a part of EE, formerly Everything Everywhere. EE are the largest network and mobile provider in the United Kingdom. This information however still retains to T-Mobile.

Can I still order a handset from an old T-Mobile number?

Yes, you can still buy a new handset or mobile broadband, as well as other products from T-Mobile, although now the company is known as EE. All you need to do is get in touch either via telephone or online and you’ll be able to order all the handsets they carry for delivery.

Does T-Mobile have Twitter?

Yes, and using Twitter can be an effective way to keep in touch with a company and find out important things about your product or service. We recommend that you follow T-Mobile on Twitter using their official handle of @TMobileUKhelp. You can also tweet them queries or questions about your account as long as you don’t mind that the information is publicly available, and a customer service agent may reply to you as and when you need it.

You may also want to follow EE’s accounts on both Twitter, Facebook and any other of your preferred social media sites to receive instant updates and news, information, and more on special offers or company activities.

What happened to T-Mobile and Orange?

EE took over T-Mobile and Orange, so if you were previously a customer of one of those companies then you will now automatically be switched over to an EE account. For more information on what’s happened to your account and whether anything has changed you can either get in touch online or call T-Mobile UK contact number directly to discuss your mobile tariff. You may now also be able to use the EE App to handle your account on the move and receive help and support in managing your mobile dealings.

Where can I buy new handsets, accessories, or products for T-Mobile?

Your new destination for purchasing T-Mobile products is now the EE store which is available online at Here you can buy the latest handsets and products like the Samsung Galaxy line or the latest iPhone version, which most network providers may be able to offer on its release. You can also purchase products like tablets at the EE store. To order one of these new T-Mobile phones call the T-Mobile contact number listed above.

Can I upgrade my phone or tariff?

If you’re on a contract and want to get your hands on a new handset with EE (formerly T Mobile) then you may be able to upgrade your contract. One of the simplest ways to see if you qualify for an upgrade is to text ‘UP’ to 150, and you will receive an automated reply telling you whether or not you are able to upgrade your phone. If the answer is no then don’t despair as you may still be able to upgrade early by going into the store, getting in touch over the phone, and negotiating an upgrade on your phone. Some of the newest models available for upgrade include the Samsung Galaxy and iPhone. There are also many perks to upgrading or renewing your contract, including the possibility of getting discounted tablets, wireless Bluetooth speakers, or extra minutes or data on your plan, although this varies depending on your contract and circumstances. Contact T-Mobile customer services to learn more about upgrading to the latest device.

Can I unlock my phone?

You may be able to unlock your T-Mobile phone. This is achievable by either talking to T-Mobile or filling out an online form, although it depends on whether your phone is pay monthly or pay as you go and how long you’ve had it. It can take up to 10 days to unlock your phone. Call the T-Mobile customer service number to start the process.