Contact Santander Customer Service

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Customer Service Hours

Days Open Closed
Monday 07:00 21:00
Tuesday 07:00 21:00
Wednesday 07:00 21:00
Thursday 07:00 21:00
Friday 07:00 21:00
Saturday 07:00 21:00
Saturday 08:00 21:00

Santander UK plc is a UK bank that is completely owned by the Spanish Santander Group. The handles their affairs alone, with its own local management team, in charge exclusively for its performance. M They are one of the best personal financial services companies in the United Kingdom and one of the largest sources of mortgages and savings in Britain. The bank has about 20,000 workforces, 14 million active clienteles, with almost 1,010 subdivisions and 50 corporate business centers.

Santander Customer Service

It is easier to get in touch with them. You can directly call their customer service and talk to one of the customer service representative about your queries or concerns. Their lines are open from Monday to Friday 8am to 9pm and on Saturday from 8am to 4pm.

FAQ’s – Products and Services

How Do You Close Your Account?

Should you feel that your Santander account isn’t suitable anymore, or if you’re planning a move abroad or switch to a different banking provider, you’ll need to contact Santander to discuss this with the Santander Bank customer services department and let them know of your intentions.

It may be the case that Santander offer you an alternative account which is more in line with your banking needs. To do this, either visit your branch in person or contact Santander by phone.

Can You Use Your Debit Card Abroad?

You can use your debit card overseas to make purchases and to withdraw local currency from ATM machines as and when you need it. You should look for the Visa sign, and feel protected knowing that it is a safer choice than carrying big amount of money or traveler’s cheques.

If you are a cash card customer, you can use your card to get local currency from ATM machines overseas wherever you see the Cirrus sign. Their maybe charges may apply. For full details, you can read their General Terms & Conditions or call the Santander contact number.

Do I need to tell Santander before I travel abroad?

Yes, it is a good idea to inform Santander of your intentions to travel abroad. It also may be important for you to update your contact details, including your phone number so that you can be reached by your bank in case of emergency. You can update your details either online or by calling Santander customer services directly.

Santander will make sure that your account is monitored closely and will aim to inform you if there are any suspicious uses of your account or payment cards. For this reason, it’s important that you have your mobile phone with you at all times as they may need to contact you to verify that a transaction was performed by you and not someone else.

How Can You Order A New or Replacement Cheque Book?

You can order a new or replacement cheque book by calling the Santander phone number on this page and speaking with a member of their customer service helpline. Their lines are open Monday to Saturday 7am to 11pm and on Sundays from 8am to 10pm on Sundays. If you choose to visit their branch, you need a proof of ID.

My payment card (credit or debit) is lost, what should I do?

If you have had your card stolen or have lost it you’ll need to let the bank know as quickly as possible by contacting the Santander number on this page. Usually, the fastest way of doing this is over the telephone and it should be possible to contact them twenty four hours, seven days a week.

You Have Forgotten Your Online banking Login Details Or Can’t Login. What Should You Do?

If you have just lost your ID, you can recover your ID instantaneously online. If you need to reset your other online banking details you may be able to reset them online or by calling the Santander customer service number above.

To do this, if you’ve forgotten your ID then you’ll need to have a payment card with you, and some information about your local branch, sort code, and account number. You should be able to find this information either on your payment card or on any letters or correspondence you have from the bank, or also on your most recent bank statements.

I want to set up a joint account, can we both use internet banking?

Yes, when you set up a joint account you will both have access to the account through online internet banking. Each member of the account will have a different set of login information which is specific to them, and when they log on they will be able to view the account along with any other Santander accounts that they have. If your having issues call the Santander telephone number and speak with a customer service specialist.

Your Having Technical Problems. What Should You Do?

If you are having technical problems, call the Santander telephone banking number, they are available from 7am to 11pm Monday to Saturday and from 9am to 9pm on Sundays.

You Have Received A Suspicious Email. What Should You Do?

Sometimes you may receive suspicious emails that ask your for details, like your password or login. These can be attempts to break into your account and need to be reported to the Santander helpline.

If you receive an email that asks for your private security details, you should forward it to

Santander also publish some guidelines on their website that help you identify a suspicious or non-suspicious email. It’s good to remember that Santander will always contact you with your name and not refer to you with a generic greeting like ‘valued customer’.

They will also use the final 3 letters or numbers of your postcode to signify that it’s a legitimate email, and these will be positioned on top of the logo of Santander. Santander equally will never ask for personal information in the email or in a different web page.

You only need your personal information for logging in and will not be asked to send information via email. If you ever want to verify the legitimacy of an email you can call Santander phone banking and ask a customer service representative.

If somebody may already have your personal security information, call the Santander Online Banking Helpdesk, they are open from Monday to Saturday 7am to 11pm and on Sundays 9am to 9pm.

I want to set up a Direct Debit with my Santander account, how do I do that?

For regular payments, like routine bills for utilities or gym membership, or anything where you pay a fixed amount monthly for a longer period of time, paying via Direct Debit can be a useful tool to save you time and effort.

Setting up a Direct Debit means that the money leaves your account in the same format, the same amount, and on the same date of each month. Many companies will even give you a small discount on your fees if you choose to pay by Direct Debit as it’s seen as a more reliable way of paying.

Setting up a Direct Debit is achieved by filling out a DD instruction. This should be provided by the company that you are planning on making the payment to. It may also be possible to set up the Direct Debit over the phone by calling the Santander bank number or online through their website.

All Direct Debit instruction forms should have something called the Direct Debit Guarantee attached, which is a guarantee provided that any incorrect payments that are made will be refunded in full.

My Direct Debit looks different / suspicious, why is that?

There are some reasons that you may not recognise a Direct Debit on your bank statement. The first reason is that companies often have two names. One is their brand name or the name of their shop, while the other is the company name that they registered their company with.

If you notice a suspicious Direct Debit transaction that isn’t solvable due to a naming difference, you may wish to check if the amount looks familiar, if it’s on a shared account with another person who could’ve made the payment, or if you’ve recently signed any payment agreements.

Another common reason is the end of a free trial period for a product, like online TV streaming services. Once your free month or free trial period has come to an end, you may have begun being charged. Otherwise, if the case is still unresolved, you may need to contact the Santander Bank number on this page to find further information and investigate where the payment is from.