Contact Job Centre Plus Helpline

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Job Centre Plus Customer Service Hours


Days Open Closed
Monday 06:00 24:00
Tuesday 06:00 24:00
Wednesday 06:00 24:00
Thursday 06:00 24:00
Friday 06:00 24:00
Saturday 06:00 24:00
Sunday 06:00 24:00

This depends on the help you need, such as finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.

Access to Work

This grant can pay for practical support if you have a disability, health or mental health condition that will help you

  • Move into self-employment or start a business
  • Start working
  • Stay in work

The grant is not the start-up costs of a business. The money doesn’t have to be paid back and will not affect your other benefits.


This grant is only available if the employer is based in England, Scotland or Wales. There’s a different system in Northern Ireland, here are the following features:

You must be 16 or over and either:

  • About to start a job or work trial
  • In a self-employed or paid job (you can’t get a grant for voluntary work)

You can also qualify if you are starting work experience under a Youth Contract or getting New Enterprise Allowance.

Your Condition

Your health condition or disability can affect your ability to do a job.

Your mental health condition can also affect your ability to do a job. It must also mean you need support in order to: start a new job, stay in work, and reduce absences from work.


You might not qualify if you get any of these benefits:

  • Income Support
  • National Insurance Credits
  • Employment and Support Allowance
  • Severe Disablement Allowance
  • Incapacity Benefit

Apprenticeship Overview

Apprenticeship is a combine practical training of a job with study.

You may experience the following as an apprentice:

  • Earn a wage and get holiday pay
  • Study towards a related qualification (usually one day a week)
  • Work alongside experienced staff
  • Gain job-specific skills

Apprenticeships could last 1 to 4 years to complete depending on the level. Contact JobCentre to learn more.

Levels of Apprenticeship

An apprenticeship has an equivalent education level and can be:

Intermediate that is equivalent to 5 GCSE passes or Advanced that is equivalent to 2 A level passes or Higher that can lead to NVQ Level 4 and above, or a foundation degree

Who can apply?

You can apply for an apprenticeship while you’re still at school if you are 16 or over, not in full-time education and residing in England.

How to apply?

Here are the three steps in how to apply becoming an apprentice:

First, search for an apprenticeship. Second, sign in or create an account. Third, complete and submit your application.

You can get help from National Careers Service because they advice on writing applications and what to do at interviews.

If you’re unsuccessful

You can ask for feedback if you don’t get selected for an interview or for the apprenticeship.You can also file complaint if you think you weren’t successful because you were discriminated against, or your treatment in the interview or application process was unfair.

If you need more experience

If you feel you’re not ready for an apprenticeship, they have a traineeship is a course designed to prepare you for.

Pay and conditions

You’ll be paid during your apprenticeship.You’re entitled to the National Minimum Wage.The current minimum wage rate for an apprentice is £3.30 per hour.This rate applies to apprentices aged 16 to 18 and those aged 19 or over that are in their first year.

You must be paid at least the minimum wage rate for your age if you’re an apprentice aged 19 or over and have completed your first year.

Hours apprentices are paid for

You must be paid for:

  • Your normal working hours (minimum 30 hours per week)
  • Training that’s part of your apprenticeship (usually one day per week)

What should I contact JobCentre Plus about?

There are several reasons that you may wish to call Job Centre helpline. These include things like if you wish to apply for benefits and fill out a new benefit application, or if you want to amend or have a question about your existing benefits claims.

You might also want to contact JobCentre Plus if you need to cancel or reschedule an appointment that you have.

Can I find a job online using JobCentre Plus?

Yes, if you need to look for a job but can’t make it to the official JobCentre or JobCentre Plus then you may wish to look for employment on their service, which is called Universal Jobmatch.

This may be an effective way of looking through the jobs database, building a curriculum vitae and applying directly for jobs which could save you time as opposed to going in person to the JobCentre or calling the Job Centre contact number.

What is Jobseeker’s Allowance?

Jobseeker’s allowance is also known informally as JSA. It’s a financial allowance that is given to help support people while they are in the process of looking for employment.

As long as you meet the criteria for receiving jobseeker’s allowance, you may be entitled to this. Call the Jobcentre number to see if you qualify.

What are the criteria for receiving Jobseeker’s Allowance?

Firstly, you must be aged over eighteen years old. There are some circumstances however when you can apply for jobseeker’s allowance when you are sixteen or seventeen, but you will have to check your specific case.

In order to do this you may wish to talk to the government agency responsible directly by calling the JobCentre Plus number above.

You must also be below state pension age. If you’re old enough to receive the state pension then you are not also eligible to apply for jobseeker’s allowance.

In order to qualify you must also not be in full-time education. For that reason, if you’re studying full-time in formal education you may not be able to sign up for jobseeker’s allowance.

In addition, you must live in the United Kingdom, in either England, Scotland, or Wales. Even if you are a citizen of one of these jurisdictions and hold a British passport, you may not qualify if you do not live in one of these countries.

You must also be looking for work, this means trying to find a job in a variety of ways, and you must also be available to work, so if you have a commitment or reason that you can’t work then you may not be eligible for jobseeker’s allowance. If you believe you qualify then call the Jobcentre Plus contact number above to apply for benefits.

Can I apply for Jobseeker’s allowance if I am still working?

You may still be eligible for Jobseeker’s allowance. However, you must not be working above the threshold for applying. Currently, this is sixteen hours of paid work per work, so if you’re working in excess of sixteen hours every week you may not be able to apply for or receive Jobseeker’s allowance. If you have additional queries call the Job Centre phone number on this page.

How much is Jobseeker’s allowance?

Jobseeker’s allowance is not a fixed rate, and how much you will receive depends on other factors. For example, it could depend on how much money you have in savings, and any other income that you have. Your age also affects the amount you receive.

So in more detail, if you’re aged between eighteen years old and twenty four years old you might receive up to fifty-seven pounds and ninety pence per week. If you are above twenty five years old then you might receive up to seventy three pounds and ten pence.

If you are a couple, and both of you are aged over eighteen years old and under the state pension age, you may receive up to one hundred and fourteen pounds and eighty five pence. These amounts apply per week.

How often does Jobseeker’s allowance get paid?

Normally you may receive your Jobseeker’s allowance into your bank account every two weeks. If you believe there is an error call the JobCentre Plus phone number above.

Can I claim Jobseeker’s allowance with my partner?

Yes, you may be able to claim jobseeker’s allowance with your partner. However, there are again some eligibility requirements which you must meet. Firstly, you must both be interested in claiming Jobseeker’s allowance, you can’t claim for two people if only one wants to receive it.

Secondly, one of the two of you must be aged over eighteen years of age, even if the other one is aged under eighteen. Again, you must both not be responsible for any children and you also must both be aged under the state pension age. If you have additional queries contact the Job Centre number above.

I’m a part-time student, can I receive Jobseeker’s allowance?

Yes, it is possible to receive Jobseeker’s allowance while you are studying a university course part-time, for instance if you are pursuing a degree, certificate, or qualification with the Open University. There are again some restrictions, and you must accept an offer for a job if you receive one, and you work hard to find a job under the guidance and advice of the assigned work coach. Call the JobCentre Plus telephone number if you have additional queries about your situation.

I have just moved back to the UK, can I get Jobseeker’s allowance?

Yes, you must have been living or live in the UK for over 3 months however. You must also be either a British Citizen, or a citizen of the European Economic Area (EEA).