Contact Hermes Customer Service
Call Hermes for help with Tracking Your Package, Pickups, Billing & Quotes. Customer service is open Mon-Fri – 7.00am-11.00pm and Saturdays 8:00am-6:00pm, closed Sundays.
Customer Service Hours
Pro Tips for users of the Hermes customer service
Hermes has gone from strength to strength over the years, making it one of the United Kingdom’s most sought after delivery courier services.
Hermes is the UK choice for quality of service and price of product. With about 200 million parcels being delivered each year on behalf of some of the best retailers in the UK, Hermes delivers on time and reliably.
In June 2012 Hermes launched the ParcelShops project – allowing customers (recipients) to collect their goods from a nearby (local to them) store instead of having to wait in. This has been incredibly successful and Hermes now boasts over 5000 ParcelShops around the UK
Hermes delivers for and on behalf of some great High Street names such as Debenhams, QVC, JD Williams and Next Directory.
Frequently asked questions of callers of the Hermes contact telephone number
Where can I find assistance with my parcel queries?
You can give the customer care line a call – where the helpful advisors will be happy to assist you with any queries you may have. You can also go online to the Hermes website and click on the “Help and Support” section to have queries answered about finding your nearest ParcelShop, advice on the best way and method to package your goods, the dimesions that Hermes will allow and the limited or restricted items.
I have received a damaged item, what should I do?
If your goods are damaged when you receive them, you need to contact the person or business that sent you the goods. They should be able to advise you on a replacement item or a refund.
Hermes is not responsible for the damage made customers.
What if Hermes has damaged the item I sent?
Give the customer care line a call and speak to an advisor. You will need to provide your account number, name tracking information, recipient address, time and date the item was sent and any pictures of the item.
Should I still sign for the item if it’s damaged?
Yes, you should sign and accept the delivery of the item – then contact the person or business that sent the item immediately and arrange a replacement or refund if possible.
Where is my delivery?
You can call to find out or you can check online for your delivery. There are certain steps in the delivery process, they will show as follows:
From Customer for collection from home, office or ParcelShop, then to a local collection depot, then to the central sorting hub, to the local delivery depot and finally out for delivery.
When checking this online, there are a few other circumstances that may occur when delivering your parcel, see details below:
- Receipt at depot – at one of the depots, either collection depot or delivery depot
- Order generated – Order for collection has been placed, but parcel isn’t scanned onto the system yet
- Misrouted at depot – Item has been sent to the wrong depot and correction has been issued
- Carried forward – Missed delivery. Attempt will be made the next working day.
For any further clarity needed on your delivery, please contact Hermes