Contact Etihad Customer Service



*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 00:00 23:59
Tuesday 00:00 23:59
Wednesday 00:00 23:59
Thursday 00:00 23:59
Friday 00:00 23:59
Saturday 00:00 23:59
Sunday 00:00 23:59


Pro Tips for callers of the Etihad customer services

With Etihad you can watch, listen, play and connect with a myriad of entertainment at your fingertips.

With games, TV shows, Live TV programming, music, audio books and the latest blockbuster films as well as classics in a variety of languages, you’ll never be bored with Etihad.

You can expect:

  • Over 100 films
  • Live Sport
  • A large CD library
  • Over 300 television shows and programs
  • 16 radio stations
  • Over 50 interactive games

Although wireless is only available on certain flights, it will soon be rolled out across the fleet for your convenience.

Etihad are always happy to improve the service they offer. So if you have any suggestions, you can navigate to the suggestions section from their homepage and tell them what changes you’d like to see.

The airline flies all over the world and new routes and destinations are being added all the time. To see a complete list in map format, go to the Etihad website and have a look at the latest information regarding destinations.

Etihad is an award winning airline known for it’s superb high quality fleet and gracious and friendly staff. It is also the fastest expanding commercial airline in history and they take pride in offering a first class service to the whole passenger list.

Frequently asked questions for people who call the Etihad contact telephone number

Which payment methods do you accept?

Etihad accepts:

  • All major credit cards
  • eWallet
  • Bank transfer
  • Cash

What if I’m paying in a different currency?

When you are booking your flight on the Etihad website, the currency of the country that you are located in at the time of your booking, will have that currency displayed, so you can pay in any currency.

How do I change my flight details?

If you booked your flight through Etihad, you can log onto your online account and click on “manage my booking”. From here you should be able to make the following changes:

  • Add Etihad guest member
  • Choose seats
  • Update contact information
  • Buy extra legroom
  • Upgrade seats
  • Change travel dates (if available)
  • Choose special meals
  • Pay for excess baggage
  • Add passport details

If your flight was booked through a travel agent, you can still change it according to their terms and conditions. Please be aware that there may be a fee involved.

When can I check in?

You can check in 24 hours before your flight and up to 2 hours before departure.

Do you sell travel insurance?

Etihad can provide an extensive cover with Travel Guard Insurance. Which is a subsidiary or AIG.

Travel insurance is available to you if you are a resident in either of the following countries:

  • Bahrain
  • Cyprus
  • France
  • Germany
  • Greece
  • Italy
  • Kuwait
  • Qatar
  • Switzerland
  • United Arab Emirates