Contact E.ON Customer Service
Customer Service Hours
Pro tips for people who call EON customer services
With Eon, you will always be put on a standard tariff, this ensures that you don’t pay more than you need to. You will be charged for the average amount a home in your area uses. If you would like to change your tariff to make this more accurate, please call the Eon customer service line and the team will be happy to assist you in this matter.
Customers on a fixed tariff aren’t affected by price increases as energy prices change across the energy market. Choose one of the fixed price tariffs today to benefit from this distinct and unique advantage.
If you need a bill or simply want to have a paper copy of your charges and tariff for your personal records, you can go online to your account and select “Billing and payments”, then “View your bills”. From here you can view your bills, download and print them.
Frequently asked questions people who call the e.on contact telephone number
My bill seems to be more than it should, why is this?
Provided your meter readings are correct, the following reasons could be the cause of your higher bill:
- There has been a recent price change
- You have been using appliances you usually don’t use
- You’re being charged for the wrong type of gas meter
- It’s winter and you use more energy keeping the house warm
- There are more people living in your house
If none of these apply to you, call EON, their customer service team and they will be able to assist further.
I don’t understand my bill, please help?
Your bill has essentially fifteen parts and these are mostly self explanatory. To find more details and a description of these sections, please visit the website and navigate to the “Help and Support” section or alternatively, call the customer service team and an advisor will be able to explain this to you.
I have an estimated bill, what do I do next?
You will need to provide Eon with a meter reading.
If you have a meter with a digital display, you need to press the button on the front of the meter. Every time you press the button, you will be shown a number, write these down and give Eon a call to report your meter reading.
With dial meters, read the dials like you would read a sentence (left to right). Begin with the dial that says “10 000”
What do I do if I smell a gas leak?
First thing is to keep safe, then follow these basic rules:
- Don’t light matches or lighters
- Don’t touch any electrical appliances or light switches
- Open the doors and windows
- Put all exposed flames out
- Turn off the gas supply at the meter
- Give Eon a call and report the problem immediately.
I need to move home, what should I do with my EON account?
If you’re an EON energy customer and you’re planning to move home then it’s important that you let the company know that you are moving as soon as possible. If you can’t let them know before hand then it’s a good idea to make sure you can take a meter reading before you move out.
Write down your meter reading and leave it somewhere safe. Following this you’ll need to get in touch with EON’s moving team with your account details, as well as the dates that you moved out and into your new property. To get in touch call the EON contact number above.
You will need the reading that you took because otherwise the company may simply make an educated guess at how much energy you used, which could not be accurate. You’ll also need to give E.ON customer services your new address, postcode, and other details related to your new place.
I want to keep using EON when I move home, how do I do that?
If you want to stay on EON, then it’s not too difficult to do so. All you will need to do is inform EON that you are moving home and walk through the process listed above for moving home.
Then you will have to tell them where the new place you’re living is and all the associated details, and you may be able to keep EON as your energy provider, especially if you’re on a Pay As You Go meter.
When do I need to tell EON that I’m moving home?
There is no clear answer, but EON suggest that you should let them know at the very latest 2 days before you move out.
If you’ve just moved into a home which is supplied by EON then you will need to let them know approximately 48 hours after moving into the new place.
EON provides support over the phone and online. Remember when you call the EON customer service number you should keep your account number, new and old address details, payment details, the dates you’re moving and any meter readings with you.
If I move home will I continue to pay the same way? Is my Direct Debit payment going to continue?
As long as when you move, you move into a home that is also supplied by EON, then your direct debit payment setup will continue to operate on the same schedule, coming out of your account on the same date it always has done.
If your new home requires a different system, higher or lower payments for example, then this will normally happen within ten days and you may be notified of it by EON.
If your new home is not currently supplied by EON, then you will have to wait until EON has begun supplying your new home with energy before the direct debit payment continues.
The best way to organise this information may be to talk to an EON adviser who can assist you in any changes that need to take place when moving home to ensure your account with EON continues in a way that works for you.
When do I get my last bill from EON?
Once you have given EON energy your last meter reading before you moved out, there will be a period of up to 24 hours before you can see your last bill online.
If you contact EON to submit your meter readings and don’t use the online portal to manage your energy account, then you may receive your bill a little later on, within a week of the call.
How do I get a refund if I’ve paid too much on my final bill?
On occasion you may end up being in credit, which means you have extra money in your account. If this is the case then you should be able to get the money refunded to your account automatically.
However, if you have overpaid or are in credit by over a thousand pounds, then EON will have to check this to make sure it’s not a mistake, so it can be over a week to get the refund. In these special situations you may wish to call the EON phone number and speak with a representative.
I moved house recently, there’s a smart meter but no display. What should I do?
The best thing to do in this situation is get in touch with them by calling the EON number above and they may be able to provide you with a new display to go along with the smart meter. To do this you should give them a call.
What should I do with my display unit if I’m moving?
In this case EON advise that you should leave your display unit at your old place, rather than disconnect it and take it to your new place.
This means that the next person to move in can make use of the equipment and is more convenient for you too.
I’m moving out of the country, what should I do?
EON advise that when you move overseas you should fill out the normal moving house form, as if you were moving somewhere in the UK.
Then after that you can register to receive bills via email so there is no need for international postage. You can pay your last payment or bill online. If you have additional queries call the EON telephone number above.