Contact DWP Helpline

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Customer Service Hours

Days Open Closed
Monday 08:00 18:00
Tuesday 08:00 18:00
Wednesday 08:00 18:00
Thursday 08:00 18:00
Friday 08:00 18:00


Pro Tips for callers of the DWP Helpline

The Department of Work and Pensions contact number handles all welfare for families around the United Kingdom. They also are responsible for the child maintenance policy and for pensions.

Over 20 million people use this department, making it the biggest public service in the UK.

The DWP is a ministerial department and encompasses the following 13 agencies and governmental departments:

  • Health and Safety Executive
  • Disabled People’s Employment Corporation
  • The Pensions Regulator
  • Social Mobility and Child Poverty Commission
  • The Pension Advisory Service
  • National Employment Savings Trust Corporation
  • Industrial Injuries Advisories Council
  • Social Security Advisory Committee
  • Pension Protection Fund
  • Pensions Ombudsman
  • Pension Protection Fund Ombudsman
  • Office for Nuclear Regulation
  • Independent Case Examiner

Being a mostly transparent organisation, the DWP has it’s corporate information available online. You will be able to access information of the following nature:

  • The complaints procedure
  • DWP statistics
  • DWP research
  • Media enquiries
  • Transparency information
  • DWP energy usage

Frequently asked questions of callers of our DWP telephone number

What is the DWP responsible for?

They have the following responsibilities:

  • Attempting to get disabled people to be more independent and work
  • Reducing fraud and financial error
  • Using Health and Safety directives to reduce injuries and deaths in the workplace
  • Attempting to get more people employed and making it worth their time and effort
  • Providing a good pension and encouraging personal retirement funds
  • Attempting to reduce poverty by tackling the key root causes

What sort of services are you improving?

The DWP is actively getting people back to work. The employment rate is at record levels and more people are becoming independent.

More people than ever before since the end of WWII, are saving for their retirement – this shows a great responsibility of care.

The DWP is also reducing poverty and advocating civil and social justice throughout the UK.

What services do you actually provide?

The Department for Work and Pensions creates and promoted jobs through Jobcentre Plus, runs the Pension service, the Child Maintenance service and more.

Which benefits do you provide for disabled people?

There are two sides to disability benefits. Benefits for the disabled and benefits for the carers of the disabled. The following are run by the DWP:

  • Personal Independence Payment
  • Attendance Allowance
  • Carer’s Allowance
  • Disability Living Allowance

I’m retiring soon, what sort of services can I expect to find from the Pension service?

The Pension service offers information on your retirement, benefits and the state pension for future and current pensioners. This service is offered whether you are living in the UK or abroad.

Contact DWP if you have specific questions about your DWP benefits.

The service includes:

  • Winter Fuel Payment
  • Cold Weather Payment
  • Pension Credit
  • State Pension

What is the purpose of the Department for Work and Pensions (DWP)?

The Department for Work and Pensions (DWP) does many things and has many functions.

One of these is getting to grips with and researching into how poverty occurs and what can be done to eliminate these root causes, not just deal with the results of poverty.

Aside from this, the DWP also tries to get people working and in meaningful employment, as well as ensuring that work is paid properly by employers.

In addition, the DWP helps people who are disabled or have illnesses to find work and live on their own and independently, when they can.

Furthermore, the DWP helps offer an income, the state pension, for those who are at an eligible age to claim a pension, and also encourages people to save their money to prepare for old age and retiring from work.

The DWP also deal with trying to reduce and eliminate the occurrence of fraud, and finally, they work to lessen the occurrence of people dying or being injured while they are at work or performing work-related duties. This is accomplished through a separate body known as the Health and Safety Executive.

What benefits does the DWP deal with?

The DWP deals with many different benefits and social welfare schemes. These include the following:

  • Carer’s allowance: an allowance given to people who are the primary carers of an individual or individuals who need support.
  • Attendance Allowance: this is an allowance of up to eighty-three pounds per week administered to those who have mental or physical disablements and are above the age of sixty-five years old.
  • Disability Living Allowance: this is an allowance that is offered to those who suffer from a disablement and require additional care or financial support to help cover the costs of their care.
  • Personal Independence Payment: this is some financial support offered to help people with the cost of living long term with a permanent disablement.

What does the DWP do about pensions?

The DWP handles the pension service, which covers several different payments and allowances for people in the UK and people living abroad who are entitled to their pension. This includes the State Pension, The Winter Fuel Payment, Cold Weather Payment, and Pension Credit.

What services does the DWP operate?

The DWP conduct their services through several different platforms. These include Jobcentre Plus, Child Maintenance Services, and several others.

If you are looking to contact a specific sub-agency of the DWP, then you may wish to seek further information on where and how to contact them. If you need to contact them directly call the DWP contact number on this page.

For example, if your query deals with Jobcentre Plus, you might want to contact Jobcentre Plus in the first instance.

What is the state pension?

The state pension is an amount of money which the government pays out to people once they reach a certain age. It’s offered by the government as a way of making sure that every citizen and person who deserves it is able to support themselves when they reach old age or an age where they are no longer capable of working full time.

People fund their state pension by paying in through National Insurance, which they do over the course of their lifetime.

How many years do I have to pay NI to get the full state pension?

What you are paid as your state pension depends a lot on your personal national insurance payments. In order to get the maximum state pension then it is required that you’ve paid into national insurance for a minimum of thirty-five years.

If you have specific questions about your benefits call the Department of Work and Pensions telephone number on this page.

Can I still get my state pension if I live in a different country now?

As long as you have a state pension and have paid national insurance contributions for the minimum qualifying years, then you may be able to receive your state pension while living overseas.

To find out more information specific to your situation you may wish to contact the DWP phone number.

Can I build a state pension if I live abroad?

Yes, it’s possible to build a state pension while living abroad.

If you are living in a country in the European Economic Area or the European Union then your state pension payments there may be applicable to the State Pension in the United Kingdom, although this is not guaranteed.

If you live in a different country, you will have to see what the pension regulations are there and what system they use, as you may be paying into their pension scheme.

How much is the State Pension?

The full state pension in the United Kingdom is one hundred and fifty nine pounds and fifty five pence, paid each week.

This can be higher if you have an alternate arrangement, claim your pension later (deferred) or have made additional payments into National Insurance.

However, it can also be lower than this depending on your NI record. If you wish to discuss your situation call the DWP number on this page.

How is the state pension paid?

The pension is paid every week, so four times a month, and it is paid in a process that we call arrears.

This means that it is back-dated, so you are receiving payment for the last week, not the current week. It is usually paid directly into a bank account.

If you believe you are missing a payment call the Department of Work and Pensions phone number.

I have a pension through my work, can I still claim the state pension?

Yes, it is possible that if you have something called a workplace pension, or something called a personal pension, then you will still be able to claim the state pension as well.

How soon after reaching retirement age will I start receiving my state pension?

You may start receiving your State Pension five weeks from the date that you reach retirement age. When it is paid depends however, on your national insurance (NI) number, as different numbers are paid in a different order.