Contact DPD Customer Service

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 09:00 21:00
Tuesday 09:00 21:00
Wednesday 09:00 21:00
Thursday 09:00 21:00
Friday 09:00 21:00
Saturday 08:00 16:00
Sunday 08:00 16:00


Pro Tips when using our DPD customer service number

Did you know that with Dynamic Parcel Distribution, you can track your parcel throughout the drivers’ journey and all the way to your door?

The tracking service from DPD includes sending you updates via email and text.

Your parcel number is included in your email or text, otherwise it will be next to the bar code on your calling card that was left when you missed the delivery.

If you can’t be in for a delivery, give DPD a call and make a different arrangement. Your options are:

  • Leave the parcel with a neighbour
  • Change the delivery date
  • Collect from a local shop
  • Pick it up from the depot
  • Leave the parcel in a safe place

You can find the nearest depot and nearest local shop that offers a collection service, by calling the customer care line or going online.

Dynamic Parcel Distribution is a world leader in courier services, serving locally within the United Kingdom and shipping to all available locations all around the world in over 40 countries. Although essentially a business to business service, customers of DPD are taking advantage of being able to use the service personally too. With a strong reputation and very competitive prices, shipping a parcel has never been easier – and importantly, been less hassle and more ease of mind.

Frequently asked questions for those who called our DPD contact telephone number.

How do I change my delivery address?

You can collect your parcel from over 2500 collection point shops around the country. In order to collect, you will need two forms of I.D – a photo I.D and another with your address on – like a utility bill or bank statement.

If you want to change the address, contact the person or company that shipped the item, they need to make the change for their records as well as DPD’s.

Where can I find updates and or delay information to your service?

You can call the DPD customer service line or you can check this information directly from the DPD website. Just scroll to the bottom of the home page and check the right hand corner where you’ll see a link for “Service Updates”. Here you can find the United Kingdom service bulletin, the international service bulletin and the international bank holidays and Christmas delivery schedule (in the right season).

Can I send my parcel using an online service?

Yes you can with Interlink Direct service. With Interlink direct, you’ll be able to benefit from:

  • An excellent reputation for first class service
  • Perfect international shipping service and competitive prices
  • Collection of drop off’s at any one of the 990 depots around the globe
  • Reliability when it comes to picking up a parcel when promised

Call today or go online to benefit from these and other great advantages of world class customer service.