Contact DLA Helpline

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 08:00 18:00
Tuesday 08:00 18:00
Wednesday 08:00 18:00
Thursday 08:00 18:00
Friday 08:00 18:00


Pro Tips for those using our DLA / Disability Living Allowance Contact Number:

Disability Living Allowance is for individuals who need financial aid with care and mobility costs.

DLA is a tax free benefit

DLA is being phased out and is ending soon for people who were born after the 8th of April 1948.

If you were born before the 8th of April 1948, you can continue to receive payment from the DLA.

You can continue to receive the Disability Living Allowance until you are notified by letter from the Department of Work and Pension – which will invite you to apply for the new benefit called Personal Independence Payment or PIP.

There are two components to receiving DLA, the care component and the mobility component – and you could apply to claim both.

DLA can run alongside other benefits or tax credits. Call now or go online to find out if you’re eligible.

If there are any questions regarding your condition, you will be sent a letter from the DLA or from the Department of Work and Pensions, asking you to come in for an assessment.

If you do not attend this assessment, you could loose this benefit.

Frequently asked questions from those who have used our DLA telephone number

How will I get paid?

Disability Living Allowance is paid every four weeks and this will be paid directly into your bank account.

Can I make a new DLA claim?

Yes you can, but only if you’re under sixteen years old. The new Personal Independence Payment can be applied for if you are over sixteen and born after the 8th of April 1948.

Am I eligible for the DLA mobility component?

You may be eligible if you have walking difficulties using your normal aid.

Ask yourself the following questions and if the answer is yes to any of them, you may apply for DLA:

  • Am I able to walk?
  • Can I only walk a short distance before it becomes too difficult?
  • Do I become too ill if I walk?

You might also be able to get DLA if you:

  • Don’t have feet or legs
  • Need to be assisted when walking outdoors
  • Have severe impairment either mentally of physically, that causes behavioural problems.
  • Are tested 100% blind and 80% (or more) deaf and need someone to assist you outside.

If you have additional queries call the DLA number on this page and talk with a specialist.

Am I eligible to receive the care component of DLA?

You may be able to claim if you meet the following criteria:

  • Need supervision in order for you and others to remain safe
  • Need someone there while you’re on dialysis
  • Can’t cook your own main meal of the day-to-day
  • Need assistance with chores around the house, like washing, cleaning dishes, making the bed, getting dressed, using the toilet, etc..

You can still claim if you don’t have someone doing these things for you.

When do I apply for a Personal Independence Payment and how?

After you receive your letter from the Department of Work and Pensions, you must apply within the 28 day application period.

If you don’t need the DLA or PIP any more, you need not apply – the benefit will expire.

What if my circumstances change?

You must let the Disability Benefits Centre know as soon as your circumstances change by calling the DLA contact number. This could be any of the following reasons for calling:

  • Condition changes
  • You go into care or into hospital
  • Change of Doctor
  • You’re imprisoned
  • You go abroad for a long time
  • You change name, address or bank details

What is DLA?

DLA stands for Disability Living Allowance. It is a payment that is given, free of taxation, to those who require support with their living and care costs.

How old do you have to be to claim DLA?

To claim DLA you must be aged below sixteen years old. Those who are older than sixteen cannot apply for Disability Living Allowance.

How is DLA structured?

The DLA is structured in two separate parts. The first part is called the care component, and relates to taking care of yourself, and the second part is called the mobility component, which is related to how well you can move.

What is the care component?

There are several different things that may signify that you require the care component.

For example, if you have a difficult time preparing food, washing yourself, putting on clothes or getting undressed, if you need supervision to make sure you don’t hurt or injure yourself, or if you find it difficult to tell people what you need.

If you receive a treatment like dialysis and need someone with you, then this can also qualify for the care component.

Can I still get the care component if no one is taking care of me?

Yes, it may still be possible to get the care component even if you are not being taken care of by anyone or if you live on your own, you may need to find out more information related to your specific circumstances.

You may call the DLA phone number if you have specific queries.

What are the care component rates?

The care component rates are as follows:

The lowest rate is applicable for those who require some help for some of the day and some of the night

The middle rate is for those who require a lot of help, or need to be supervised at all times both during the day and the night, or require a medical treatment like dialysis and supervision during those times.

The highest rate is for those who require constant supervision throughout the day and throughout the night, and those who have an illness which is considered terminal.

What is the mobility component?

The mobility part of DLA is based on how well you are able to move. There are different rates depending on how mobile the applicant is.

The lowest rate applies to those who can walk but may need additional assistance or aren’t fully mobile when outdoors, while the highest rate is for those who are unable to walk, those who can’t walk without feeling pain, those who could develop an illness or injury from attempting to walk, and those who have problems with their eyesight rendering them unable to walk.

How do I know if my child qualifies for DLA?

There is a general rule of thumb that the UK government provides on their website to help diagnose whether a child will qualify for disability living allowance or not.

Generally speaking, if your child requires more care than a similar child without an illness or disability who is the same age, or they have trouble moving about or going to different places, then they may qualify.

I have a letter asking for an assessment, what is that?

You may need to attend an assessment wherein your child is assessed so that a decision can be made on what level of support they can receive from the DLA.

If this is the case, you should receive a letter with details of the location and time of the assessment, as well as what formal documentation you will need to bring with you (for instance passports, national insurance information, birth certificates, or more).

What happens when my child who is receiving DLA turns sixteen years old?

At sixteen years old, your child will no longer qualify for disability living allowance.

Instead they must apply for a different benefit known as the Personal Independence Payment, which is designed for adults. They should receive a letter confirming this and offering next steps shortly after their 16th birthday.

If your child does not apply for the Personal Independence Payment after turning sixteen then they will no longer receive any payments, as the DLA will cease to be paid after this date.

How often is Disability Living Allowance paid?

Disability Living Allowance is paid normally once per month, every four weeks. It can be paid into your bank account, credit union or building society.

How much is the disability living allowance?

This varies as there are several components and levels offered which provide different levels of support depending on the child’s needs.

The lowest amount is twenty two pounds per week, while the highest amount is up to one hundred and forty-one pounds and ten pence per week.

It is possible that in finding out what level of support you need, the government will ask you to attend an assessment. Contact DLA to discuss your specific case.

How long must my child have lived in the United Kingdom?

Your child must have lived in the United Kingdom for a minimum of thirteen weeks if they are currently under six months of age.

If they are over six months old but under three years old, then they must have resided in the UK for at least twenty six weeks of the last one hundred and fifty six weeks.

How long must the child have had the illness or condition?

The answer is that to be eligible for the DLA the child must have had their condition which limits their mobility or requires them to have extra care for a minimum of three months, and the condition must be expected to last in excess of six months.

However, if the child is terminally ill and is not expected to live for more than 6 months then this rule of three months is waived. A representative at the DLA helpline will be able to help you with additional queries.