Contact Carers Allowance Helpline

Call Carer’s Allowance for help with New Claims, Existing Claims, Eligibility & Benefits. Helpline is open Mon-Fri 8:00am-6:00pm.

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours


Days Open Closed
Monday 08:00 18:00
Tuesday 08:00 18:00
Wednesday 08:00 18:00
Thursday 08:00 18:00
Friday 08:00 18:00


Pro Tips for Calling the Carers Allowance Number:

You must be over the age of 16 and spend at least 35 hours a week caring for someone – to be able to claim this benefit.

The person you care for doesn’t have to be a family member or someone you live with.

The Carers Allowance is taxable, so it could affect your other benefits.

You will still be contributing to additional state pension and you’ll still get National Insurance credits.

You can still get a holiday if you are a Carer. You can have a break if either one of you goes away for up to four weeks.

It is also considered a break if either one of you goes in hospital or care for up to twelve weeks.

You might not get a Carers Allowance if you already get one or more of the following:

  • Bereavement Allowance
  • Maternity Allowance
  • Industrial Death Benefit
  • Training Allowance
  • Universal Credit
  • Widow’s Pensions
  • Severe Disablement Allowance
  • Incapacity Benefit
  • State Pension
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • War widow or widower’s Pensions
  • and more… call and ask if you don’t see your benefit mentioned here.

Frequently asked questions:

How much money will I get if I care for someone and I meet the minimum requirements?

Carers Allowance is currently £62.10 per week.

When will I be paid?

You can choose to be paid either weekly in advance, every 4 weeks or every thirteen weeks.

This will be paid directly into your bank account.

Will this effect my other benefits?

Yes, your benefits will be reduced by the amount you get from your Carers Allowance.

The benefits to be reduced are:

  • Income Support
  • Jobseeker’s Allowance
  • Pension Credit
  • Universal Credit
  • Housing Benefit

You may also want to check if you’re liable for Council Tax reduction.

There is a benefit cap that limits the amount of benefit you can receive if you’re between the ages of 16 and 64.

Your Child Tax Credit and Working Tax Credit could be reduced. Contact the Carers Allowance number for more information about this.

Will the person I care for have their benefits affected too?

Yes, your carers allowance could make a difference to the person you’re caring for.

This could happen if the get a severe disability premium with any of the following benefits:

  • Income Support
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Housing Benefit

Their severe disability premium will stop once you get your Carers Allowance. Not only this, but it could also affect their Council Tax reduction.

Call the Carers Allowance contact number if you have specific queries about your situation.

How do I make a claim?

  • Once you know you’re eligible, you must have the following:
  • The date of birth of the person you’re caring foreign-sourced
  • The address of the person you’re caring for
  • Your National Insurance number
  • Your banking details (so we can make deposits)

What is Carer’s Allowance?

This is a specific amount given to individuals who are above the age of sixteen and spend close to a full-time job’s equivalent in hours of caring for another person or persons. This limit is set at 35 hours of time caring for someone who has a severe disability and receives either the Personal Independence Payment or the Disability Living Allowance.

Do I have to be a relative of the person I care for?

You do not need to be a relative or family member of the person that you care for, as long as you meet the other eligibility requirements.

I don’t live with the person I care for, can I still claim the Carer’s Allowance?

You may still be able to claim the Carer’s Allowance and you do not necessarily need to live with the person whom you care for. Call the Carers Allowance phone number to discuss your situation.

Is the amount I receive based on my National Insurance conditions?

No, this allowance is not based on the amount of National Insurance contributions that you have paid, and it is also not taxable or means-tested.

I have money saved, does that affect how much I receive?

Your savings may not affect the amount of carer’s allowance that you receive, although if you have a job and you receive regular income from that then this may affect the carers allowance.

How much is carer’s allowance?

At the time of writing, the carer’s allowance was up to sixty two pounds and seventy pence each week.

Note that this depends on your eligibility and the benefits received of the person you’re caring for. Call the Carers Allowance helpline to determine your benefits.

How often is the payment for carer’s allowance?

There is some flexibility to carer’s allowance in terms of payment frequency. While many benefits are paid either weekly or monthly, carer’s allowance can be paid once per week in advance, or every four weeks, or alternatively, every thirteen weeks.

The payment will normally be made to your bank account or credit union or building society account. If you believe there is an issue with your payment contact Carers Allowance at the number above.

If I receive Carer’s Allowance are there any additional benefits I can apply for?

There are additional things you may be able to apply for. This could include additional support in many forms from your own local council, it could also include a lower rate of council tax or a discount on your council tax.

If you’re on a low income, you might also be able to apply for income support, and it’s also possible that you’ll get a pension credit if you’re of the eligible age.

What benefits must the person I care for receive?

They must receive the PIP, DLA at the highest or second-highest rate, Attendance Allowance (AA), Constant Attendance Allowance, or Armed Forces Independence Payment.

If the person you are caring for receives one or more of these payments then you may be eligible for the Carer’s Allowance.

Can I get the Carer’s Allowance if I’m in full time education?

You may not apply for Carer’s Allowance if you are in full-time education, this is a criteria of eligibility that you must meet.

Do I have to be eighteen to get Carer’s Allowance?

No, if you meet the other required eligibility criteria then you do not necessarily need to be eighteen, you can be sixteen or over.

What is the earnings limit to receive Carer’s Allowance?

If you earn more than 116 GBP per week net (less tax) and some expenses, then you may not qualify for Carer’s Allowance.

Can I still get Carer’s Allowance if I’m living in another country?

The United Kingdom Government website states that you may be able to receive Carer’s Allowance, although this depends on which country you live in and for what reason.

To find out more about your specific personal situation you may wish to contact the carers allowance telephone number directly.

What documents do I need with me to apply for Carer’s Allowance?

When you fill out an application for Carer’s Allowance, firstly you will need your National Insurance number. You may also need your partner’s National Insurance number, if you have one.

Secondly, you will need some information from your bank, like your bank account number and sort code. Then, you will also need some information regarding your current employment, like a recent payslip. If, on the other hand, you have recently included your employment then you will need your P45 form.

Finally, if you’re in education then you will need details about your study. You must also provide some information about the person you care for.

You will need their National Insurance number, or their Disability Living Allowance (DLA) information depending on whether or not they are older than sixteen years of age.

Can I backdate my claim?

Yes, you will be able to backdate your claim by up to three months.