Contact Barclays Customer Service
Customer Service Hours
Pro Tips for Calling Barclays Customer Service Number
Maximum amounts that can be drawn out of your account per day:
- Personal current account from Barclays – £300
- Cash Card Customers – £50
- Business Banking accounts – £750
- Premium and Platinum customer – £990
Your sort code and account number are conveniently located on your debit card. The account number is eight digits long and the sort code is six digits with a hyphen separating it into pairs.
A cheque typically takes five days to clear, but if the funds aren’t available from the person who issued the cheque, it could take longer for the cheque to be returned.
Barclays often have new offers, services and rates. So if you are ever in the market for a loan, mortgage, insurance or simply want a new way to invest or save, check out the variety of products online or give Barclays customer services a call to find out more.
Barclays Frequently Asked Questions:
What if I’m stuck without my PINsentry card reader, can I still access my account online?
Yes, as long as you’ve used it before on the Barclays mobile app, you can log in directly from the app again.
How do I transfer money between my different Barclays accounts?
- From your account online, go to “pay and transfer” from the top menu, then click on “transfer money between accounts” – which is under “transfer and standing orders”
- Select the amount and accounts you are using to transfer between and select your time/date.
- Review the details and complete the transfer.
How do I make a payment to a “new” person?
- From your account online, go to the menu that says “Pay and transfer”.
- Click on “Make a payment”.
- Select the account you want to pay money from.
- Choose the amount you want to pay.
- Click on “Pay someone else” and enter their account details.
- Follow the PINsentry instructions.
- Save the details if you intend to pay this person or company again.
- If you’re happy that all details are correct, click “Complete payment”.
- How do I pay someone abroad or send money to family in other countries?
You will need the following information to send money abroad.
- The bank account number or IBAN number (International Bank Account Number).
- The SWIFTBIC (SWIFT Bank Identifier Code).
- The name of the account holder as it appears on their bank account.
- The name and address of the person’s bank you want to send money to.
You can then use the online facility, give customer services a call or come into one of the Barclays branches to request an international draft.
What is a SWIFT code or an IBAN code?
These are international codes which are used in processing transactions.
The IBAN for example, means the International Bank Account Number, and it is used when you receive or send money overseas. This number goes along with your other information, like your sort code, or your account number.
It makes it easier for other banks in different countries to know who you are and deal with your payments. Normally, you will be able to find your IBAN code in several ways, the easiest of which is to take a look at your statement for it.
Otherwise, you can also use the international payments page on your Barclays internet banking, which may give you access to your IBAN or allow you to generate an IBAN on your accounts.
You should check when you want to send money overseas, whether you need to use an IBAN code or not, as different countries have different rules.
SWIFT codes, on the other hand, are slightly different. The SWIFT code is basically a way to help banks in different countries identify the bank that a payment is coming from. So for example, if you want to send money from a foreign bank to your Barclays account in the United Kingdom, you’ll probably need to know Barclay’s SWIFT code to complete the transaction.
Barclays SWIFT code is: BARCGB22
I have noticed a transaction on my account that’s unfamiliar. What should I do?
There are many different explanations when you see an unrecognised charge or transaction on your account, and there are lots of different things to consider when getting to the bottom of this. For example, if you made a payment to a company in might be that their trading name is different from their public name.
Different Trade Name
Often companies may have a different trading name that appears on their statements, so the best thing to do is research or get in contact with a company you’ve recently purchased from to see if that’s the case.
Another thing to consider might be where you bought the product. If you bought a product from overseas, like in the United States or Australia, or you got a product shipped from China, then there may be a currency conversion process, and the exchange rate may have changed from when you put in the order, resulting in a different final charge.
Joint Account – Family Member
Aside from this, you might want to consider whether you have a joint account or not. If you have a joint account and the other person who has access to it has made a transaction, this could be the explanation for the transaction you aren’t familiar with appearing.
End of Free Trial – Forgot to Cancel
Finally, consider whether you have signed up for a product or service which initially offered a free trial, like a TV streaming service.
Often, it can be the case that the free trial has finished and following that the company deducts the initial fee for continuing the subscription from your account using the payment info that you signed up to the account with. Check any agreements you have with existing companies to make sure about this.
If none of the above are explanations for the unfamiliar transaction you’ve seen, then you may need to check your payment history and see whether you’ve set up any payments incorrectly in your account.
It may be the case that you’ve made a mistake in the payment terms, so check your transaction history. If this is the case, you may need to see whether the payment is eligible to be returned.
The other possible explanation is that the retailer you purchased from has made a mistake in charging you. If you think this is the case, then you will need to get in contact with the retailer as quickly as possible to see if you can arrange return of the funds.
Official disputes may be raised with Barclays up to 120 days after the date that the statement was issued. To begin this process call the Barclays contact number above.
It’s important if you need to raise a dispute not to delay, and to get around to it sooner rather than later as this is a time-sensitive matter and gives your claim more chance of being successful, just call Barclays to start the process.
What’s the details for my local Barclays branch? I need to find the phone number, address, or opening hours for a branch.
If you need to find the address of your nearest Barclays branch, the bank offers an online help service to help you locate it. Otherwise, you may wish to use the internet and your postcode to find out.
You can also contact Barclays directly to find out extra information, particularly with opening hours as public holidays or bank holidays might cause last minute changes to when a bank branch is open or closed.
If you call the Barclays helpline to find out this information, you should make sure that you’re signed up to Barclays Telephone Banking Service. If you’re yet to sign up and you have a Barclays account, you should consider signing up immediately to have access to the benefits that this service offers.
I don’t know my sort code or my account number, where can I find it out?
There are a few different places you can look to find your account number and sort code, which are easily forgotten if you don’t memorise them or store them in a safe place, or forget where you’ve written them down, as we all do from time to time.
Luckily, your debit or credit card is the first and foremost place to look. On your card should have printed the account number and the six digit sort code of your bank.
If you have a printed account statement, you may also be able to find your information there, and your account number and sort code may be printed on the header or footer of the statement.
Finally, you may use another method like online banking or speaking to a Barclays bank customer service advisor if you’ve misplaced your information and can’t access your account number or sort code elsewhere.
I need to change my PIN number, is that possible?
Yes, it is entirely possible to change your PIN number and it is quite convenient to do so. One of the most straightforward ways of doing so is by using an ATM, as most Barclays ATMs offer this handy feature. To do so, simply put your card into the machine and enter your current PIN number.
Following this select the option for ‘select a new PIN’ and choose your preferred PIN number. Make sure that it isn’t too simple (e.g. the same numbers like 3333, or your birthday). Call Barclays bank contact number above if your require additional assistance.
What’s a current account?
A current account is the standard bank account that most individuals use. These are called ‘current’ because the money is available immediately and is not locked into a term deposit or unavailable for a longer period of time.
Current accounts offer flexibility and allow people to manage their money simply, by withdrawing from ATMs, using an overdraft facility, or writing cheques when needed to pay for essential goods.
You may wish to have both a current account for day-to-day expenses, and an alternate product for long term investments and savings.
To find out about other products that you can use, get in touch with your bank directly by calling the Barclays number above.
I’ve lost my chequebook / I need a new chequebook, how should I get one?
If you are in need of a new chequebook there are a few things you can do, including applying at an automated teller machine (ATM or cashpoint), by using your personal internet banking, or by going into a branch in person, or by using the telephone to call Barclays bank helpline.
Each of these options are convenient ways of applying for a new Barclays cheque book when necessary.
You can apply at an ATM, or by using phone banking or Personal Internet Banking.
I made an error writing a cheque, is it still usable?
Yes, the answer is that if you write something wrong on a cheque (e.g. misspell a name) then you may still be able to use the cheque as it should be used. However, it is important to note that you may need to make amendments to the cheque and then write your signature and name in full next to the alterations, or the cheque may not be valid.
The other option that is available to you in this case if you made an error when composing a cheque is to simply discard it, making sure you destroy it fully, and then write a new one.
Can I have both a savings account and a current account? How are they different?
A savings account is slightly different from a current account in terms of their purpose. Firstly, a savings account may have a higher rate of interest which lets you accrue more money over time. In this way, it is better for keeping your money for the long-term and for saving for the future.
You may also have access to preferential offers and still be able to get money out when it’s strictly necessary. On the other hand, a current account lets you use your money conveniently day by day, and also lets you do other things like write cheques. It is certainly possible to have both and may be a good idea if you have long-term savings goals. To find out more about the savings options possible, you may want to call the Barclays phone number on this page to discuss your needs.