Contact Vodafone Customer Service

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Pro Tips for Callers of the Vodafone Customer Service Number

As one of the UK’s leading mobile network providers, Vodafone is dedicated to supporting customers whenever they need assistance. But it’s not just always about support. You’ll find that when you contact Vodafone, there are extra services that are offered to you, or extra services that you can ask for to improve your mobile experience with them.

As an example, you might not just contact Vodafone to check your bill, but also if you’re looking to upgrade. It’s often far easier to talk to a customer service representative about upgrading to a new model or changing your tariff.

You don’t just have to call about mobiles either. They offer a lot of different products related to consumer tech, including WiFi packages and dongles, the latest smart tablets, and accessories for all the common handsets.

If you’re looking for the best tech or the newest handset around, then calling Vodafone customer care number is the best way to start. Maybe you’re looking for an edgeless Galaxy S8, the newest Apple Watch, or even a new iPhone, or maybe you’ve been calling too much and want to add more minutes to your phone plan. Whatever the reason, use the Vodafone number to contact them quickly.

As of 2017, if it’s released, Vodafone has it. This includes such models as:

  • Apple’s iPhone 7
  • Samsung Galaxy S8
  • Samsung S7 Edge
  • iPhone SE
  • LG G6
  • Sony Xperia Series
  • iPad, Huawei, Samsung and other cutting edge tablets

They have all the standard products that you’d expect from a leading telecoms provider, with plans to suit all budgets and needs. At the high end you have pay-monthly contracts with unlimited data, messages, calls, and state-of-the-art handsets. Or if you prefer Pay As You Go, you can sign up and receive a SIM or a handset that you top up as and when you need it.

They have offers a huge 70+ different plants that can all be tailored and adjusted to meet with your needs. So no matter what you’re looking for it’ll be possible to work out a plan that’s comfortable and convenient for you. The starting point for all this possibility is the website, where you can find all the information that you need and begin your decision making process.

After you’ve decided what service or product you’re after, you can contact the customer services line, which we’ve put up a connection line to below. If you’re not sure what to go for, give them a call, get some information and get going on your next smartphone adventure.

The Vodafone website is also a great place to get information. Here you can see the mobile coverage in the UK, including how good the service is in your area. You can see deals, plans, upcoming model releases, and information on the different products and accessories to go with your new phone.

Frequently Asked Questions for callers of the Vodafone Contact Phone Number

I have details on my bill that I don’t understand?

Here is the explanation of the different parts of your bill:

Billed usage – Your monthly total and any extra charges you have incurred

CR – Credit on your account

Inclusive allowance – The free texts, calls and data as part of your bundle deal

CFU – Call Forward Unconditional – divert to voice mail is free, to other phones could incur a fee

Payment Administration Charges – A small charge to cover the cost of processing your payment. You can avoid this by switching to Direct Debit

Unbilled Usage – Any activity that hasn’t been charged yet, will be on the next bill

How much will it cost me to use my phone abroad?

Because different countries have different rates, it will depend on where you are visiting. The best option is to call the Vodafone customer service centre where a fully trained service staff representative will be able to give you the exact details you’re after.

Do I need to do anything to my phone in order for it to work from another country?

There are no default bars in place to prevent you from making calls, texts or using data where available. However, you can put these bars in place, should you wish to prevent phone services. Go to the “Roaming bar” option from your “My Vodafone” account.

I can’t receive or send videos and picture messages, help?

The settings on your phone may be incorrect. To adjust these settings check the troubleshooter for picture messages from the Vodafone website.

If this still doesn’t work, there are two further actions you can take:

  • In your phone settings, go to your device and choose “Send settings by text”
  • Get in touch to ensure picture messaging is enabled on your phone

I’ve upgraded my phone and it has arrived, what do I do now?

Simply put the old SIM into your new phone. If it’s a different size to what you need, then you’ll need to contact customer service so you can be sent a new card that fits.

If you received a new SIM, you’ll need to activate it.

Have a look at the online guides on how to get your information from the old phone to the new one.

If you need any help with your new phone, the Vodafone has the device guides for all of it’s mobile devices – available from their website.

Answers to Common Vodafone Support Questions

Here are some answers to frequently asked questions we have found answers to when searching the internet. We want to be a helpful resource to help you find a solution fast. We are in no way affiliated or represent Vodafone. The information that appears on this website has been sourced publicly and we cannot guarantee the accuracy of the content as it may have changed or been updated.

I want to use my Vodafone device with another network – how can I unlock it?

To unlock your device, you may likely have to request a Network Unlock Code, or NUC. You should be able to request a NUC code from Vodafone online or over the phone. It may take a number of days to receive your unlocking code – the time span varies depending on what type of Vodafone contract you have. When you receive your NUC code, you should also receive an email from Vodafone explaining exactly how to unlock your device. After following all of these steps, your Vodafone should be unlocked and available to use on other mobile networks.

For those who purchased a Vodafone device from a third party and therefore are not a Vodafone customer, you may not be able to request a NUC code immediately. Before requesting to unlock your phone as a non-Vodafone customer, you need to prove that it belongs to you. Vodafone recommends doing this by ordering a Pay As You Go Vodafone SIM card. It is free to order the sim card and using it for 30+ days should prove that you are the device’s owner. After using the device as a Vodafone Pay As You Go customer for this amount of time, you may then be able to request a NUC code to unlock your phone.

What is the easiest way to activate my new Vodafone SIM card?

If you are a Pay Monthly customer, your sim card should be activated automatically, but it may take some time to start working. If you are having problems using your new sim card for a longer amount of time than expected, get in touch with Vodafone to report the issue.

If you are a Pay As You Go customer, you may need to top up your phone and make a chargeable call to activate your sim. However, if you ordered a free Pay As You Go sim from the Vodafone website, they may need to activate the sim for you instead. If you ordered your sim online, try contacting Vodafone and asking them to activate your sim.

How can I add credit to my Vodafone device?

Call the Vodafone contact number for several options to top up your devices. You may be able to top up your phone at a store with Vodafone top up services or by buying a TopUp voucher. Vodafone customers can also top up their phone by sending a text to the relevant number or by making a call to Vodafone. If you would prefer, you can add credit to your device by logging on to your online account or signing in to the My Vodafone app. There are also low maintenance options such as organising automatic top ups in advance.

I’m not sure what my device’s balance is – how can I find out?

The most popular ways to check your balance as a Vodafone customer are via the My Vodafone app and your My Vodafone online accounts. Some Vodafone UK customers can also check their remaining balance or allowance on-screen by texting or dialling a number.

The current phone numbers to find out your balance can be found on their website. If you don’t have an online Vodafone account and can’t find a contact number to receive an on-screen update, you may be able to find out your balance by calling the Vodafone customer service number.

Why can’t I send picture messages or use the internet?

If you cannot send picture messages or access the internet on your device, you might need to update your settings. You may be able to change the settings yourself by sending a text to the relevant Vodafone number, which should be available on the website. It could also be possible to fix the problem by manually changing the settings on your phone. More information on how to change your settings is available on the website or by calling the Vodafone UK customer service team directly.

My device is lost or has been stolen – should I contact the Vodafone helpline?

Call Vodafone as soon as you can to let them know your device has been stolen or lost. They also recommend reporting the incident to the local police station if the device was stolen, as you may need to do so for insurance purposes.

What numbers can I call/text with my Vodafone allowance?

If you have a standard UK allowance of minutes and texts, you should be able to call standard UK mobiles and landlines using this allowance. Keep in mind, standard UK mobile numbers usually begin with ‘07’ whereas standard UK landline numbers usually begin with ‘01’, ‘02’ or ‘03’.

You should be also be able to call your registered UK voicemail inbox using your Vodafone minutes.

Your UK Vodafone allowance cannot be used for calls or texts to overseas numbers, premium rate numbers, charity donations or competitions. The allowance also does not cover picture messaging, video calls or calls and texts you make while overseas.

What is ‘My Vodafone’ and how can I use it?

‘My Vodafone’ is an online account management system available to Vodafone customers. You can register to use My Vodafone on the Vodafone website. To sign up, you will likely need your Vodafone phone number, access to your Vodafone number to receive a security code, and a valid email address. In some cases, you may also need your account number, PIN code or a Vodafone home phone number.

Once you have registered for the My Vodafone service, you should be able to view your account and bills by signing in on the Vodafone website. Using My Vodafone, you should also be able to update your home address and email address, view your allowance and usage, manage payments and direct debits, and change some of the settings on your Vodafone device.

My Vodafone account has been locked – what should I do?

If your My Vodafone account is locked, it’s likely that you have entered the wrong username or password too many times. You can receive a reminder of your username or reset your password by clicking the relevant link underneath the My Vodafone Log In boxes.

If you still cannot log in to your account after receiving a username reminder or changing your password, get in contact with the Vodafone customer service team.

Why has my credit run out when I haven’t made any texts/calls?

Vodafone’s Pay As You Go customers are often charged daily for using data. To avoid a daily charge, either turn off your data in your phone settings or purchase a Vodafone ‘Bundle’ that includes data.

If you purchase a Vodafone Bundle, such as the ‘Big Value Bundle’ or the ‘Freebie Data Bundle’, you should be able to use your chosen allowance of data without being charged daily.

What is ‘Call Barring’ and how does it work?

‘Call Barring’ allows Vodafone customers to block calls to or from certain numbers. This tool is often used to avoid charges to or from premium rate and overseas numbers. To use Call Barring, sign in to your My Vodafone account and add or remove numbers in your Call Barring settings.

Vodafone recommends the Call Barring tool for account holders with more than one family member using a device that is billed to the same account. By managing the Call Barring settings of all of the devices on your account, customers can avoid many unexpected expensive charges.

What is a ‘Data Cap’ and how can I switch it on/off?

A ‘Data Cap’ stops Vodafone Pay Monthly customers going over their monthly data allowance. Keep in mind, not all Vodafone Pay Monthly plans have a Data Cap, but most of the plans arranged from May 2016 onwards will have the Data Cap in place. Most Pay Monthly customers can turn their Data Cap on or off by editing the settings in their My Vodafone account.

Alternatively, customers can request their Data Cap to be switched on/off in person at a Vodafone store or by calling the Vodafone customer service team.

I use Vodafone’s accessibility services – can I get help managing my account?

Yes. You can use the ‘Protected Service Scheme’ to nominate a friend or family member to take care of your Vodafone bill and account – simply get in contact with the Vodafone team to make the request. Keep in mind, you may have to have the contact details of your nominated friend or family member to hand.

Please note: The friend or family member may need to confirm that they are happy to look after your bill and your account. You should contact the nominee in advance to request their permission.

Can I get my bill in an accessible format?

Yes. Vodafone bills are often available as audio files, in Braille or in large print. Get in contact with the Vodafone customer service team to request your bill in an accessible format.

Can I add another phone to my Vodafone account?

Yes. Go to the ‘Offers For You’ page on your online Vodafone account. Any order or contract you sign up to on this page or via your Vodafone account should then be attached to the same account.

How can I find out my Vodafone phone number?

In most cases, you should receive the details of your Vodafone phone number with your new Vodafone SIM card. If you don’t receive your phone number or you have lost it, you can find out what it is by dialling the relevant Vodafone information number.

At the time of writing, Vodafone customers can dial *#100# to receive a reminder of their phone number.

Can I keep my old phone number if I become a Vodafone customer?

Yes. To keep your old phone number, you need to request a PAC (Port Authorisation Code) from your current network provider. Once you have a valid PAC number, go to the ‘Transfer Form’ page on the Vodafone website and fill in your details. After this, Vodafone should attempt to transfer your number to your new Vodafone SIM card.

Please note: As PAC codes have an expiry date, it’s important to use your PAC code as soon as possible.

I’m a Pay Monthly customer – how can I upgrade my contract?

Go to the Vodafone website and log in to your My Vodafone account. Once you have signed in, you should be able to view your upgrade eligibility by going to the ‘Upgrade or Change Bundle’ page.

On this page, it should say whether you are eligible for an upgrade. If you are eligible and would like to upgrade, simply follow the relevant links to do so.

You may also be able to upgrade your contract via the My Vodafone App by going to the ‘My Products and Services’ page and clicking the ‘Your Bundle’ link.

How do I transfer content from my old phone to my new Vodafone phone?

If you would like to transfer content from your old phone, such as your contacts, music, photos or videos, you will likely have to do so via an online storage account. Which online storage system you can use will depend on which devices you are moving content to and from.

In general, most content transfers to Android devices can be made by storing your old phone’s content on the Google Drive or OneDrive. If you are transferring to iOS, you can transfer from an Android device with the Move To iOS App, and you can transfer from an old iPhone with an iCloud account.

If you are transferring to or from a Windows phone, you should be able to transfer content using Google Drive or OneDrive.

Once you have uploaded your old device’s content to the relevant online storage system, open the account on your new Vodafone phone and download the files. If you have difficulty transferring your content, you may be able to find instructions for your device on the Vodafone website.

How can I change my Vodafone plan?

If you would like to upgrade your Vodafone plan, including your allowance of calls, data or texts, you can do so via your online Vodafone account, by visiting a Vodafone store or by contacting the Vodafone customer service team over the phone.

Alternatively, customers who would like more allowance but do not want to change their Vodafone plan can buy one-off Extras via their online account or on the My Vodafone App. Keep in mind, if you would like to downgrade or reduce your Vodafone plan, you may only be able to do so when you are eligible for an upgrade.

I’ve upgraded my Vodafone plan – what happens to the ‘Extras’ that I pay for?

If you have opted for Extras, such as Extra Minutes or Extra Texts, they will generally be transferred to your new Vodafone plan.

However, if some of your Extras are not compatible with your new plan, such as Extra Texts with an Unlimited Texts plan, Vodafone will usually attempt to cancel your future payments for this service.

Can I get 4G on my Vodafone phone?

Yes. However, you must have a 4G enabled device to be able to get 4G service, and you may be charged a fee to upgrade your account. In some cases, you may be eligible to get 4G enabled phone if your device is eligible for an upgrade.

To request a 4G upgrade or find out if you are eligible for one, simply contact the Vodafone customer services team.

I’ve made an order with Vodafone – can I track it?

Possibly. If you ordered a Vodafone product online, you should be able to track its delivery with Vodafone’s ‘Online Order Tracker’. You may need your order number and/or postcode to track your order.

If your order has been sent via DPD, you may be able to track it by following the link in your DPD confirmation email.

What can I do with my old mobile phone?

You may be able to trade in your old device in exchange for cash or credit towards your Vodafone bill. To find out if you can trade in your old phone and how much it is worth, Vodafone recommends you visit your nearest store so that the value of your device can be assessed. You may also be able to organise trading in your phone online or over the phone.

Occasionally, Vodafone runs promotions for customers who trade in certain devices. Take a look at the Vodafone website to see if your old phone could earn you a discount on a new Vodafone device or plan.

If your old phone can’t earn you a Vodafone discount, you may still be able to recycle your device at a local Vodafone store.

I don’t have any signal – what should I do?

First, check whether your signal issue is due to a network problem in the area. You can check your local network status on the ‘Check Our Network’ page on the Vodafone website. If a coverage or network error shows on the ‘Check Our Network’ page, Vodafone should be aware of the problem and are likely to be working on fixing it.

If there doesn’t seem to be a network problem in your area, try turning your phone on and off again. You can also try to switch your phone to a different network and then switch back to the Vodafone network again.

If you don’t know how to do this, instructions may be available for your device on the ‘Device Specific Instructions’ page of Vodafone’s website.

If you are still having problems with getting signal, there may be a fault with your device or SIM card. Vodafone help recommends that you try your SIM card in another device. If your SIM card works in another mobile phone, you likely have a fault on your device.

If your SIM card does not work in another device, there may be a problem with the SIM card and you should order a replacement SIM by calling Vodafone customer services.

What is the ‘Network Satisfaction Guarantee’?

The ‘Network Satisfaction Guarantee’ is an extra guarantee applied to many of Vodafone’s new device or Bundle contracts. The guarantee allows Vodafone customers to cancel their contract if their network connection is not satisfactory.

If you signed up for a new Vodafone device or Bundle after March 2016, you may be covered by the Network Satisfaction Guarantee.

Keep in mind, you may only be able to cancel your contract under this guarantee in the early days of your contract. You can find out how long you have to cancel your contract under the Network Satisfaction Guarantee on the Vodafone website.

How can I use the Network Satisfaction Guarantee Tool?

Once you have signed up for an online Vodafone account, you should be able to access the Network Satisfaction Guarantee Tool via the My Vodafone App. You can find the tool under the ‘Network Satisfaction’ tab in the app menu.

Keep in mind, if you downloaded the My Vodafone App in the past, you may need to update the app to gain access to the tool.

You should then be able to use the app to report unsatisfactory network connections on the go. In some cases, you may receive a data bonus for reporting the problem.

How can I connect to WiFi with my Vodafone device?

Many cafes, restaurants and shops in the UK provide free WiFi to their customers. To connect to the WiFi in these places, simply make sure that WiFi is enabled on your phone, choose the relevant WiFi network and enter the password given to you by a member of staff.

If you are a Pay Monthly Vodafone customer, you may also be able to connect to BT WiFi Hotspots free of charge. However, you may have to adhere to a usage limit while using BT WiFi, and you could be charged a fee for going over the limit.

If you are a Pay As You Go Vodafone customer, you will usually have to pay to use BT WiFi Hotspots.

Vodafone customers with a monthly WiFi allowance may also be able to connect to the London Underground WiFi for free.

How can I turn off data on my phone?

Most devices allow users to control their data via the ‘Settings’ menu. You should be able to switch a number of internet-related settings on and off, including ‘Data’, ‘4G’ and ‘Roaming’.

If you would like a long-term solution to avoid using data, the Vodafone UK contact team can assist with barring your phone from using the internet.

Why have I received a ‘Network Busy’ message?

If you have received a ‘Network Busy’ message, there is likely a lot of local congestion on the network you are using. Vodafone recommends ending your call and trying again later. Alternatively, try turning your device off and on again.

If you are consistently getting this message for long droids of time, you may want to contact the Vodafone customer service team.

How can I hide my phone number when I make a call?

To hide your Vodafone phone number, you will need to edit your device’s CLIR (Calling Line Identity Restriction) settings. To do this, you will usually need to go to the ‘Phone’ or ‘Call’ settings on your phone and change your caller ID settings.

If you ‘show’ your caller ID, your phone number should be visible to the call recipient. If you ‘hide’ your caller ID, your phone number should be hidden from the call recipient. Keep in mind, changing your CLIR settings should show or hide your phone number for all calls.

If you would like to hide your number for a one-off call, simply dial ‘141’ before the phone number you call. Alternatively, if your phone number is usually hidden and you would like to show your phone number as a one-off, dial ‘1470’ before the phone number you are calling.

What can I do with the My Vodafone App?

Once you have downloaded the My Vodafone App to a compatible device and signed in with your Vodafone account, you should be able to access a number of account management tools and features.

As a Pay As You Go customer, you can see your remaining balance and usage on the app, and you can also top up your credit. As a Pay Monthly customer, you can view your Bundle and Extras. Vodafone customers may also be able to request support via the My Vodafone App.

What can I do with ‘Vodafone Wallet’ and ‘Vodafone Pay’?

‘Vodafone Wallet’ is a payment management application. Users can upload the digital versions of frequent payment methods on to the app. ‘Vodafone Pay’ is an app that allows users to make payments via their mobile phone.

The two apps are connected and can be used to make payments with your mobile.

MasterCard and Visa credit/debit cards can be uploaded to the Vodafone Wallet App digitally, along with PayPal accounts. Vodafone customers can then use the Vodafone Pay App to make contactless payments by using it in conjunction with a contactless SIM card.

To make use of the apps, simply order a contactless (NFC) SIM card and download the two apps to a compatible mobile phone.

Please note: At the time of writing, Vodafone Wallet and Vodafone Pay are only available on Android phones.

Are the Vodafone Wallet and Vodafone Pay apps secure?

Yes. Vodafone claims the apps are just as secure as your credit or debits cards themselves.

According to the Vodafone website, your personal data is held securely by the apps but is not shared when making a payment.

How can I use the Vodafone Message+ App?

Message+ is Vodafone’s official messaging application. The app is often installed on Vodafone device’s already, but if you don’t have it on your phone, you can download it from Google Play or the Apple App Store.

Use the Message+ App to send messages to friends or create group messages with other Message+ App users.

Keep in mind, you may only be able to download the app if you have a recent system update on a compatible phone.

How can I use the Vodafone Call+ App?

Call+ is an interactive calling application for Vodafone customers. The app may be installed on your phone already or you may have to download it from Google Play or the Apple App Store.

The Call+ App can be used to personalise your phone calls in a number of ways, including marking calls as important, organising calls in your Call Log or adding a reason for you call for the recipient.

You can also add locations, pictures and videos to calls.

What is Vodafone Start and how can I use it?

Vodafone Start is an application used to access many Vodafone apps. The app allows customers to gain access to My Vodafone, Vodafone Broadband and Vodafone Wallet, all in one place. To use Vodafone Start, simply download the app from Google Play or the Apple App Store.

Once you have downloaded the application, follow the onscreen instructions to set up an account and connect your other Vodafone app accounts.

What features does Vodafone Secure Net offer?

Vodafone Secure Net is an online browsing protection service. Secure Net provides a number of features and tools to protect Vodafone customers while using the internet. The service offers protection against malware, phishing and viruses, often sending customer warnings before they reach a potentially threatening website.

Secure Net customers can also personalise settings on each device that they use the service with, including blocking specific content and restricting browsing time. Vodafone particularly recommends the service to families who would like to make sure their children are safe online.

Please note: Vodafone Secure Net is not a free service.

Why won’t one of my Vodafone apps work?

Vodafone has launched a number of apps in the past, some of which may have since been closed. Two Vodafone apps that have been closed down include Vodafone Protect and Vodafone SmartPass.

If you have one of these apps on your device, Vodafone recommends deleting it as it is not likely to be functional. If you find another Vodafone app is not working properly, you may need to uninstall the app and then reinstall it.

Alternatively, you may need to update your phone’s system. If the app still doesn’t work after taking these steps, contact the Vodafone customer service team or, if possible, report the fault via the app.