Contact Vodafone Customer Service

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Pro Tips for Callers of the Vodafone Customer Service Number

As one of the UK’s leading mobile network providers, Vodafone is dedicated to supporting customers whenever they need assistance. But it’s not just always about support. You’ll find that when you contact Vodafone, there are extra services that are offered to you, or extra services that you can ask for to improve your mobile experience with them.

As an example, you might not just contact Vodafone to check your bill, but also if you’re looking to upgrade. It’s often far easier to talk to a customer service representative about upgrading to a new model or changing your tariff.

You don’t just have to call about mobiles either. They offer a lot of different products related to consumer tech, including WiFi packages and dongles, the latest smart tablets, and accessories for all the common handsets.

If you’re looking for the best tech or the newest handset around, then calling Vodafone customer care number is the best way to start. Maybe you’re looking for an edgeless Galaxy S8, the newest Apple Watch, or even a new iPhone, or maybe you’ve been calling too much and want to add more minutes to your phone plan. Whatever the reason, use the Vodafone number to contact them quickly.

As of 2017, if it’s released, Vodafone has it. This includes such models as:

  • Apple’s iPhone 7
  • Samsung Galaxy S8
  • Samsung S7 Edge
  • iPhone SE
  • LG G6
  • Sony Xperia Series
  • iPad, Huawei, Samsung and other cutting edge tablets

They have all the standard products that you’d expect from a leading telecoms provider, with plans to suit all budgets and needs. At the high end you have pay-monthly contracts with unlimited data, messages, calls, and state-of-the-art handsets. Or if you prefer Pay As You Go, you can sign up and receive a SIM or a handset that you top up as and when you need it.

They have offers a huge 70+ different plants that can all be tailored and adjusted to meet with your needs. So no matter what you’re looking for it’ll be possible to work out a plan that’s comfortable and convenient for you. The starting point for all this possibility is the website, where you can find all the information that you need and begin your decision making process.

After you’ve decided what service or product you’re after, you can contact the customer services line, which we’ve put up a connection line to below. If you’re not sure what to go for, give them a call, get some information and get going on your next smartphone adventure.

The Vodafone website is also a great place to get information. Here you can see the mobile coverage in the UK, including how good the service is in your area. You can see deals, plans, upcoming model releases, and information on the different products and accessories to go with your new phone.

Frequently Asked Questions for callers of the Vodafone Contact Phone Number

I have details on my bill that I don’t understand?

Here is the explanation of the different parts of your bill:

Billed usage – Your monthly total and any extra charges you have incurred

CR – Credit on your account

Inclusive allowance – The free texts, calls and data as part of your bundle deal

CFU – Call Forward Unconditional – divert to voice mail is free, to other phones could incur a fee

Payment Administration Charges – A small charge to cover the cost of processing your payment. You can avoid this by switching to Direct Debit

Unbilled Usage – Any activity that hasn’t been charged yet, will be on the next bill

How much will it cost me to use my phone abroad?

Because different countries have different rates, it will depend on where you are visiting. The best option is to call the Vodafone customer service centre where a fully trained service staff representative will be able to give you the exact details you’re after.

Do I need to do anything to my phone in order for it to work from another country?

There are no default bars in place to prevent you from making calls, texts or using data where available. However, you can put these bars in place, should you wish to prevent phone services. Go to the “Roaming bar” option from your “My Vodafone” account.

I can’t receive or send videos and picture messages, help?

The settings on your phone may be incorrect. To adjust these settings check the troubleshooter for picture messages from the Vodafone website.

If this still doesn’t work, there are two further actions you can take:

  • In your phone settings, go to your device and choose “Send settings by text”
  • Get in touch to ensure picture messaging is enabled on your phone

I’ve upgraded my phone and it has arrived, what do I do now?

Simply put the old SIM into your new phone. If it’s a different size to what you need, then you’ll need to contact customer service so you can be sent a new card that fits.

If you received a new SIM, you’ll need to activate it.

Have a look at the online guides on how to get your information from the old phone to the new one.

If you need any help with your new phone, the Vodafone has the device guides for all of it’s mobile devices – available from their website.

Answers to Common Vodafone Support Questions

Here are some answers to frequently asked questions we have found answers to when searching the internet. We want to be a helpful resource to help you find a solution fast. We are in no way affiliated or represent Vodafone. The information that appears on this website has been sourced publicly and we cannot guarantee the accuracy of the content as it may have changed or been updated.

I want to use my Vodafone device with another network – how can I unlock it?

To unlock your device, you may likely have to request a Network Unlock Code, or NUC. You should be able to request a NUC code from Vodafone online or over the phone. It may take a number of days to receive your unlocking code – the time span varies depending on what type of Vodafone contract you have. When you receive your NUC code, you should also receive an email from Vodafone explaining exactly how to unlock your device. After following all of these steps, your Vodafone should be unlocked and available to use on other mobile networks.

For those who purchased a Vodafone device from a third party and therefore are not a Vodafone customer, you may not be able to request a NUC code immediately. Before requesting to unlock your phone as a non-Vodafone customer, you need to prove that it belongs to you. Vodafone recommends doing this by ordering a Pay As You Go Vodafone SIM card. It is free to order the sim card and using it for 30+ days should prove that you are the device’s owner. After using the device as a Vodafone Pay As You Go customer for this amount of time, you may then be able to request a NUC code to unlock your phone.

What is the easiest way to activate my new Vodafone SIM card?

If you are a Pay Monthly customer, your sim card should be activated automatically, but it may take some time to start working. If you are having problems using your new sim card for a longer amount of time than expected, get in touch with Vodafone to report the issue.

If you are a Pay As You Go customer, you may need to top up your phone and make a chargeable call to activate your sim. However, if you ordered a free Pay As You Go sim from the Vodafone website, they may need to activate the sim for you instead. If you ordered your sim online, try contacting Vodafone and asking them to activate your sim.

How can I add credit to my Vodafone device?

Call the Vodafone contact number for several options to top up your devices. You may be able to top up your phone at a store with Vodafone top up services or by buying a TopUp voucher. Vodafone customers can also top up their phone by sending a text to the relevant number or by making a call to Vodafone. If you would prefer, you can add credit to your device by logging on to your online account or signing in to the My Vodafone app. There are also low maintenance options such as organising automatic top ups in advance.

I’m not sure what my device’s balance is – how can I find out?

The most popular ways to check your balance as a Vodafone customer are via the My Vodafone app and your My Vodafone online accounts. Some Vodafone UK customers can also check their remaining balance or allowance on-screen by texting or dialling a number.

The current phone numbers to find out your balance can be found on their website. If you don’t have an online Vodafone account and can’t find a contact number to receive an on-screen update, you may be able to find out your balance by calling the Vodafone customer service number.

Why can’t I send picture messages or use the internet?

If you cannot send picture messages or access the internet on your device, you might need to update your settings. You may be able to change the settings yourself by sending a text to the relevant Vodafone number, which should be available on the website. It could also be possible to fix the problem by manually changing the settings on your phone. More information on how to change your settings is available on the website or by calling the Vodafone UK customer service team directly.

My device is lost or has been stolen – should I contact the Vodafone helpline?

Call Vodafone as soon as you can to let them know your device has been stolen or lost. They also recommend reporting the incident to the local police station if the device was stolen, as you may need to do so for insurance purposes.