Contact Virgin Media Customer Service

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Customer Service Hours

Closed

DaysOpenClosed
Monday08:0017:00
Tuesday08:0017:00
Wednesday08:0017:00
Thursday08:0017:00
Friday08:0017:00

 
Virgin Media Group is a pool of businesses, which range from travel to communication to entertainment.

Richard Branson is the multi-millionaire straw boss of Virgin Media; he officially formed the company in 1989.

Since then, it has expanded and greatly improved and today, it has over 50franchises around UK.

It was previously named as NTL:Telewest, it has four business major areas – mobile phones, television, landline phones and internet.

Because of the ‘quadruple-play’ system, Virgin Media is able to provide its users and subscribers combination deals called ‘bundles’, which group together some or all of these services for a reduced monthly rate than if users subscribed to the services alone.

Moreover, it provides the fastest broadband speeds, thanks to its fibre optic broadband network. The mobile company provider presents a selection of three speeds – of 50Mbps,up to 100Mbps and extending to 152Mbps.

The superfast connection means that Virgin Media broadband users can stream movies, TV and music online smoothly and without ‘buffering’.

Their bundles also offer users with higher bandwidth that the standard copper broadband, which means that several members of the family can go online all together with marginal impact on speeds or connectivity.

Virgin Media Customer Service

Virgin Media customer service is considered as one of the best in the mobile service provider industry. True enough, it has garnered many awards for its customer assistance. Calling from a Virgin Media landline to the Virgin Media customer service is free.

The Virgin Media broadband service is available seven days a week: Mondays to Fridays from 8am-8pm, Saturdays 9am-5pm and on Sundays 10am-4pm.

They has Virgin Remote Assistance that provides free online assistance for customers who want to chat a member of the customer support team.

The ‘service status’ page of them also offers a fast track on any continuing performance problems that might be happening with the Virgin broadband service.

Extras with Virgin Media Bundles

Their broadband users are also entitled for affordable mobile phone packages with Virgin Mobile that offers services at a much cheaper price to its company’s broadband subscriber base.

They can also access to their own Virgin email account, with about 15 email addresses available to use. In addition, it comes with 55Mb web space so you can create your own website online.

SuperFibre 50 Broadband and Calls

For £5.00 and + £16.99 line rental, you get up to 50Mbs, unlimited downloads, 12 month contract and able you to save £150.

Vivid 100 Broadband and Calls Bundle

For £9.99/month and + £16.99 line rental, you get the 18 month contract. It is on average 10x faster than regular broadband and offers unlimited broadband downloads as well as Free Pure Jongo T2 wireless speaker.

Big Easy Bundle

For £12.99 and + £16.99line rental, it provides SuperFibre 50 broadband, 60+ TV channels including the HD channel and home phone. In addition, it has the Free TiVo 500GB and free Super Hub and unlimited weekend calls.

Vivid 100 Broadband and Phone

It is 10x faster than the normal for UK broadband, it costs£9.99 and + £16.99 line rental. It also includes up to100Mb speed, unlimited weekend calls to landlines and Virgin mobile numbers and unlimited downloads.

Vivid 200 Broadband and Calls Package

For £14.99 and + £16.99 line rental, it has ultrafast fibre broadband up to 152Mbs, it is 15x faster than the normal UK broadband and offered for 18 month contract.

Big Bang Bundle

It is offered for £19.99/month for 9 months and £32 per month, + Virgin Phone line (£16.99 a month), 18-month contract. It has Optical fibre VIVID 100 – up to 100Mbps, TV 130+ channels that 11 are HD channels and 10 are Sky channels. In addition, it offers unlimited weekend calls to UK landlines.