Contact Thomas Cook Customer Service
Customer Service Hours
Pro Tips Thomas Cook customer services callers
Thomas Cook has a solid and established reputation for the best travel available in the UK and abroad. To find out what could be the dream vacation for you and your family or friends, call the customer service line, go to one of the many Thomas Cook travel agencies or head over to the website to find out how to make your ideal package holiday.
When checking in, you can print off your boarding pass or simply present it to airport staff from your mobile device.
Thomas Cook has representatives all around the world at resorts and hotels to make sure that high quality service is part and parcel of the Thomas Cook experience.
To check if there is a Thomas Cook representative at the hotel you are travelling to, just head over to the Thomas Cook website and search – alternatively call the customer service helpline and the friendly staff will assist you further.
Frequently asked questions for callers of the Thomas Cook contact phone number
What is my baggage allowance limit?
You will need to check with the individual airline you are flying with, however, if you are using Thomas Cook airlines, the check-in baggage allowance is as follows:
- Standard package (short haul) – 15kg
- Style Package – 20kg
- Signature Package – 20kg
- Long haul (USA) – 23kg
- Long haul (other) – 20kg
- Premium (USA) – 23kg X 2 (46kg combined)
- Premium (other) – 30kg
- Flight (only) – 0kg – purchase of baggage optional
- Cabin baggage – 6kg
- Infant baggage – 10kg
How do I make a payment?
If you booked your trip online, you can make a payment from the Thomas Cook website when you complete your order. All payments online are secure and you will receive a confirmation email to let you know that the transaction went smoothly.
You can also make a payment in one of the many Thomas Cook travel agents around the UK. Here you can pay by debit or credit card, cheque or cash.
The third option for a payment is to make it over the phone with one of the well trained Thomas Cook staff. Here you can make a card payment.
When can I check in?
You can check in online 24 hours before your flight is due to depart. Here you will also be able to choose your seats from the options available. You will be asked for your “Airline reference” – this is the flight booking reference number. Check your confirmation email to get this number – it contains 8 digits (numbers only).
Will my flight be delayed?
You will be able to check flight updates from the Thomas Cook website. This will show the latest news from flight control and various airlines. You can also give customer services a ring.
How can I get travel insurance?
You can be quoted directly with Thomas Cook. This information is available online or over the phone.