Contact T-Mobile Customer Service

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T-Mobile was a mobile network service provider in the UK that is owned by Deutsche Telekom since 1999 and was first introduced as Mercury One2One. In 2009, Deutsche Telekom and Orange SA broadcasted that the T-Mobile network was to be united with Orange UK in a joint venture, EE Limited to establish the bets and largest UK mobile network. EE pursued to provide services under the T-Mobile brand until the February 2015, when these were taken out in agreement of EE plans.

T-Mobile Broadband is now EE Mobile Broadband providing ultrafast speeds of up to 80MB on the move and 2-in-1 on movie tickets.

Place an Order

You can still buy a new handset, avail the mobile broadband from T-Mobile or home broadband from Orange by simply calling. On the other hand, if you are a business customer and whatever the size of your business, dial and the mobile company will be happy to serve you well.

Help and Account Questions

You can follow their official Twitter handle at @TMobileUKhelp. You can tweet them your queries and a customer service support reply to you.


You can ask help and support wherever you are, just text APP to 150 for a free download link or search your app store for ‘My T-Mobile’.

If you need further assistance, you can contact their very welcoming customer team.

Since they are now with EE, you can still avail the featured 4g phones, tablets, and mobile broadband devices such as:

iPhone 5s 16GB

For £29.99 upfront and £34.99 per month, 2GBdata on EE extra and 1000 call minutes and unlimited texts.


With unlimited call minutes, texts and 20gb data as well as £54.99 per month and £49.99 upfront.


There is no upfront cost at £39.99/month and with 1GB data, 500 call minutes and unlimited texts on EE Extra.

iPad mini 4 16GB

With 10GB of data on EE extra, £33/month and £49.99 upfront.

EE TV with Three Months Now TV Entertainment

Dispatch the EE TV and avail the 3-month NOW TV Entertainment Pass or two Sky Sports Week Passes for free. You can watch the award winning drama series, comedies and best children shows. If you are a football fan, then you will surely love the Barclays Premier League and Sky Bet Football League. The ball is in your hands. You just need to pay £4.95 per month for the 6 months (then £12.95/month) as well as line rental for £16.40/month. It is the best television experience for any household.

Where is T-Mobile and Orange?

You need not to worry as you are in the right place. T-Mobile and Orange are now under EE so it is much easier to:

    • Log in and manage your account online
    • Download the My EE app and handle your account on the move
    • Ask support and help

Where I Can Buy New Handset?

To know more of the latest smartphone and devices, you can visit the

As of February 2, 2015, EE will no longer be selling Orange and T-Mobile packages in their direct channels. Either you can upgrade you subscription on EE, or if you like, you can stay with your existing contract.

Where I Can Login My Account?

If you are subscriber of EE, Orange and T-Mobile plan, you can login your account at or with My EE app.

You can use the My EE app, or My Account to do various things like:

    • Topping up

    • Setting up a Direct Debit

    • Managing your shared plan

    • Changing your Content Lock settings

If you have not registered yet for Account, go to and sign up.