Many companies boasts in terms of their commitments to customer service and excellence to provide you with the best products and service. However, some things still happen which pushes you to contact customer support and file a complaint. Though every company’s procedure is different, Sky actually formulated a fairly simple solution in regards to their complaints procedure.
You can utilise their online chat service to reach out and get support from one of their online advisors by selecting one of a few different options they have listed on their website. This makes it easier to pinpoint and chat with someone who is actually knowledgeable about your problem. In other words, you won’t start your conversation with someone trying to sell you service, when what you are looking for is related to why your Sky Box is acting up. Emailing works as well, however, it may take a few days to get a response, so this is not recommended if you need to file a complaint about a critical issue.
Many customers opt to call Sky directly as well use our call connection service. The official free Sky number can be found on their website. Sometimes it is easier to voice your problem or concern and get your point across with a live person, and not someone in a chat room. Their number is on their website, and they will also inform you that all calls both to and from their team of advisors may potentially be recorded and/or monitored for training and quality purposes. If you call, their advisors will ask you about the nature of your complaint. They will then ascertain all the points you raise as well as the details, everything will be recorded and they will begin the process to resolve the issue while you are still on the line. If your complaint needs a specific knowledge specialist, you’ll be transferred to another advisor with the area of expertise required to resolve your problem. If they can’t resolve your complaint while you are on the line, you’ll be informed of how long they anticipate it to be resolved and you can both agree on the best way to notify you of updates.
If your complaint is not of a timely or pressing matter, writing Sky is another great option. Their direct address to customer complaints is also available on their website. This is an excellent method if perhaps you wanted to remain anonymous with regards to voicing your direct issue, concern or complaint.
Sky prides itself on ensuring that your complaints are taken care of – real-time. They work hard to make sure that you are completely happy with the resolution of your complaint. However, if for whatever reason you are not, be sure to contact them back addressing the issue. They can pass along your complaint, if necessary to someone a bit higher up in the chain of command. While Sky aims to have your complaint addressed, recorded and resolved within only ten days, some require a bit more time and dedication, however, Sky will be sure to keep you in the loop throughout the entire process, from beginning to end.