Contact Sky Customer Services

Call the phone number below to get help with your Sky Satellite TV, Telephone and Broadband technical support questions.

*Calls to our 0844 numbers cost 7p/minute plus your phone company’s access charge.

Sky Customer Service Hours

Open

DaysOpenClosed
Monday08:3023:30
Tuesday08:3023:30
Wednesday08:3023:30
Thursday08:3023:30
Friday08:3023:30
Saturday08:3023:30
Sunday08:3023:30

 

Pro Tips to Know When Calling the Sky Customer Service Number

Join Sky to get the best value for the best home entertainment available in the UK. With Sky, you can take advantage of massive savings, brand new tech and friendly customer service, to enjoy the best of broadband, Satellite TV and phone calls.

Sky runs their well-known broadband special every so often. The first 12 months broadband for FREE when you join… and you don’t even have to be a Sky TV customer!

Sky regularly runs offers like the Half Price Sale

  •  Half price on Sky Movies for 6 months
  • £25 Sky reward with any Sky TV bundle
  • 1 year free broadband

Head over to Sky.com for more information or call the Customer Service team who will be happy to assist in any way they can and let you know what package suits your needs and budget.

Sky Talk is the phone package from Sky.

Speak to one of the customer service staff and they will arrange your order for you and let you know when the delivery will be.

If you are getting Sky TV, you’ll need a phone line – and if you don’t have one already (most homes do), Sky will send an Openreach engineer out to you to do this. Only after this can Sky begin the installation of your Sky TV satellite equipment.

If you have existing cable or non-cable services in place, let the advisor know and they could possibly keep your telephone number the same and you may be able to install your new services with minimal disruption to your viewing.

Frequently Asked Questions (FAQ) from Callers of the Sky Contact Telephone Number

How can I speed up my broadband connection?

If you and your neighbour both use the Sky Broadband service, there may be a clash of channels, causing one or both of your connections to become very much slower.

You can fix this by changing the channel yourself. See below for instructions:

Windows 8 (10)

  • Click the search icon on the top right of your screen
  • Type in “command prompt” or “cmd”
  • Type “netsh wlan show networks bssid” and hit enter
  • Take the number of the channel 1 – 13 furtherest from the ones in use
  • Open your browser
  • Type “192.0168.0.1” hit enter
  • Go to the “Wireless Settings” page
  • Login in with Username: admin Password: sky
  • Open the “channel” drop down menu and select the number you took note of earlier
  • Apply, save

Apple OS X

  • Click on the Apple logo
  • Click “About this Mac”
  • Click “System Report”
  • Under the “Network” tab, click “WiFi”
  • Take the number of the channel 1 – 13 furtherest from the ones in use
  • Open your browser
  • Type “192.0168.0.1” hit enter
  • Go to the “Wireless Settings” page
  • Login in with Username: admin Password: sky
  • Open the “channel” drop down menu and select the number you took note of earlier
  • Apply, save

What if I get error messages on Sky TV?

There are three main types of errors possible with Sky TV.

The first is a blue screen that tells you your Sky + HD Box isn’t getting signal. This is an issue with cables, your satellite dish or the connections to your Sky box. To fix this, check all your connections are inserted correctly and check your dish hasn’t been damaged at all.

The second problem is a black screen that says “NO SIGNAL” – this is because of a connection problem between your Sky box and your TV. Again, check these cables and insert properly if needed.

The third is the most popular – the scrambled picture. Because satellite is transmitted in open air, unfortunately your signal strength is subject to adverse weather conditions. This one you will have to wait out, but it shouldn’t be too long – most weather is handled smoothly.

What is Sky Go?

Sky Go is a streaming Sky service available on your devices, so you can keep current with your TV programming, wherever you are in the world.

You can have this service on up to two compatible devices. Computer, laptop, Playstation, Xbox, tablet or mobile.

Simply register your device with Sky and follow the easy-to-understand instructions on how to install.

Not only can you watch TV, but Sky Go now also includes the popular Sky on demand service.

How much will Sky Go cost me?

Sky Go is free to Sky TV customers, but if you want to connect more than two devices, opt for Sky Go Extra and add another two devices.

If you still have questions, the Sky Customer Services team will be able to assist you at 0844 850 8024.

 sky customer servic contact number