Contact Severn Trent Water Customer Service

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Customer Service Hours



In 1974, Severn Trent was created as a local, state-owned water provider located in Birmingham and is in charge for water management and supply and waste water treatment and disposal, in the catchment areas of two of United Kingdom’s biggest rivers – the Severn and the Trent. It was in these rivers that they got their name.

Severn Trent Water Contact Number

If you have question or problem, they are ready to help. You can get in touch with them using the details below:


Call them on they are always ready and happy to serve you 24/7.

Company Postal Address

Severn Trent Water Ltd
Customer Relations
PO Box 5310

Pay and Manage Your Bill


Direct Debit

Pay your bills by Direct Debit in one lump sum payment, 17 days after the bill is delivered. There is no easier, securer and more suitable way to pay for your water bill than by Direct Debit.

PayPoint and Watercard

Today, it is now easier to pay your water bill, you can just call Severn Trent Water Contact Number or go to the nearest PayPoint outlet.

There are thousands of PayPoint branches all around the country, accessibly situated in places including supermarkets, newsagents, off licences, garages and corner shops.

You can use PayPoint’s online search facility to search for the nearest outlet.

Pay Online

To make payment, first the company needs to know who you are. If you sign up to create your account online, you can avoid having to do this in future. You will also be able to take care of your Direct Debits, create payment schedules and check your bill online.

Registering As a New Customer

You can sign up to 24-hour access to the Severn Trent Water bills and account information. You can register to make payment, change your personal account details, and manage your Direct Debits etc.

Update meter reading

The fees against your Severn Trent Water account may be costlier than they need to be if they are estimated. By providing them with a true meter reading, they can assure that you are only being charged for the water you have used.

To enable you to access a meter reading, first need to know who you are. If you sign up to manage your account online, you can prevent having to do this in future. You will also be able to take care of direct debits, create payment schedules and check your bill online.

Why their charges changed in April 2015?

The standard unmeasured home bill is plummeting by 1.2%, while the normal measured home bill is dipping by 5.0%.

The difference between the two kinds is because to Ofwat’s requirements as to how the total cost increase should be applied.
The changes will enable them to:

  • Cut leakage by47 million liters every day between 2010 and 2015 to assure that they have enough water to meet the requirement of their customers.
  • Capitalize around £10 million so that they can review nearly one million home to determine and solve low water pressure instigated by shared supply pipes.
  • Invest about £6 million to secure treatment works from floods that will help around 650,000 households.
  • Invest more than £115 million so that about one and a half million regulars can be served by more than one source of water. This will decrease the risk of floods that caused service failure.