Contact River Island Customer Service

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours

Closed

DaysOpenClosed
Monday08:0019:00
Tuesday08:0019:00
Wednesday08:0019:00
Thursday08:0019:00
Friday08:0019:00

 
If you love fashion, you should love River Island. They have already experienced over 60 years of fashion retailing. They are one of the loved brands and well-known on the high street.

It is popular for their affordable and stylish fashion. Their unique collections help them stick out from the rest of High Street. They make sure that their customers can rely to them for the great going-out outfits and occasion looks, amazing denim and amazing bags and shoes.

To them, they always aim to bring out the latest and original fashion to their customers; they do their design from everything they make. Most of their products are designed in-house and because they are one of the largest design teams on the High Street, they are very proud to deliver their fabulous their latest fashion every single week.

With their over 350 stores around UK, Ireland and internationally throughout Asia, the Middle East and Europe, and the same as dedicated online sites operating in four currencies.

River Island Customer Services

You can call them and they are open from Monday to Sunday 8am – 8pm.

Calls may be recorded for quality and training purposes.

You can also email them on [email protected]

Suppliers

They operate a supply of global chain network, manufacturing and sourcing its products all over the globe. They treasure their suppliers and building strong, long term and ethically responsible. The key to their continued success is the manufacturing of their relationships to each other. If you are interested in supplying River Island you can contact them by going to this email address [email protected]

Franchise

It has the international franchise stores that are growing in numbers all throughout the Europe, Middle East and the Far East with experienced fashion retail companies.

If you are interested in a franchise opportunity with them, you can contact them by going to this email address [email protected]. But you should remember that they do not accept enquiries from companies or individuals with no retail experience.

Delivery Options

 

Delivery types

 

Standard delivery

This kind of delivery will took place between the hours of 07:00 and 21:00 and there are times that they need your signature. If no one is available when your parcel is being delivered and there is no secure place to leave the package, the driver will leave a card that you can call with some instructions on how you can rearrange your delivery. This delivery costs £3.95 and takes 5 days to deliver.

Express delivery

Orders that are place before 19:00 Monday to Friday will be delivered immediately the next day, orders that are place after 19:00 on Friday and before 17:00 on Saturday will be delivered on Sunday. Orders that are place after 17:00 on Saturday and before 17:00 Sunday will be delivered on Monday. They will confirm the expected delivery date at checkout when you place your order.

This kind of delivery will took place between the hours of 07:00 and 21:00 and there are times that they need your signature. If no one is available when your parcel is being delivered and there is no secure place to leave the package, the driver will leave a card that you can call with some instructions on how you can rearrange your delivery. This delivery costs £d.95 and will be delivered the next day.

Collect from River Island store: Standard

When your order is ready to collect, you will be notified by an email. If you have received the “It’s Arrived” email, you can bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver’s license) when you come to collect your parcel.

If you want someone to collect tour parcel, they should bring a copy of your “It’s Arrived” email, along with proof of their ID to prevent fraud.

Collect your order from the store within 14 days. Your items will be sent back to their warehouse and they will contact you to process a refund if you do not collect your order within 14 days.

This is free with no cost but takes 5 days to be delivered.

Collect from the store: express

When your order is ready to collect, you will be notified by an email. If you have received the “It’s Arrived” email, you can bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver’s license) when you come to collect your parcel.

If you want someone to collect tour parcel, they should bring a copy of your “It’s Arrived” email, along with proof of their ID to prevent fraud.

Collect your order from the store within 14 days. Your items will be sent back to their warehouse and they will contact you to process a refund if you do not collect your order within 14 days.

This is £5.95 and takes 1-2 days to be delivered.