Contact Next Customer Services
Customer Service Hours
Pro Tips for callers of Next customer services
Next has been a popular choice for high street fashion and home-ware since 1982. Head over to Next online or give Next a call to start shopping with this well established household name that will now deliver right to your door.
Next now has a late order next day delivery and free returns available.
Register with Next today and receive notification of clearance sales, special offers and promotion codes.
Enjoy the best of high street home wares, Women’s clothing, Men’s clothing, Children’s wear and more..
Recommend a friend to Next today and you will both receive £20 worth of Next credit to spend online.
Still want the feeling of flipping through an actual paper catalogue? Well, give the Next customer service centre a call and reserve your copy!
Get specific with your deliveries as Next has time slots available for you to have your items delivered at a particular time. If you’re slightly more exotic, Next now delivers to over 70 countries around the globe.
Frequently asked questions of users of the Next contact telephone number
Where is my order?
You can track your order online or give the customer service team a call. To track online, simply go to the website and log in with your details, navigate to “My Account” and under “Account Options”, choose “Order Tracking”.
From here all recent orders will be displayed with their relative tracking information.
When an item is dispatched from the courier, you will be sent an email with the courier’s tracking details and you can monitor your item(s) from there.
The delivery points are:
- Order generated – When the order was processed the first time.
- Receipt at Depot – When the courier received the order
- Processed at Depot – When a driver received the consignment
- Out for Delivery – When the vehicle left the depot
- Signature from Customer – When the parcel was signed for
- Delivered to – The delivery place
- Courier to re-attempt – Delivery failure, will retry
- Delivered to Secure Location – Left in a safe place
You can also have items delivered to a Next store.
What is my Customer Number?
All communication with Next including statements or delivery notes, will contain your Customer Number. It contains two letters followed by six numbers.
If you are logging onto your account online, you won’t need this as an email address and password will be sufficient.
Why do you keep sending me promotion and marketing literature from other companies?
There are major advantages to being subscribers with 3rd party mailing. You will receive notification of new sales, order-priority items and latest offers. This will only ever come from Next and your information won’t be sent to anyone else.
Which countries do you deliver to?
Next is most popular right here in the United Kingdom and now you’re able to benefit from international delivery. There are over 70 countries Next can deliver to. See the list below:
United Arab Emirates