Contact Next Customer Services

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours

Open

DaysOpenClosed
Monday06:3023:30
Tuesday06:3023:30
Wednesday06:3023:30
Thursday06:3023:30
Friday06:3023:30
Saturday06:3023:30
Sunday06:3023:30

 

Pro Tips for callers of Next customer services

Next has been a popular choice for high street fashion and home-ware since 1982. Head over to Next online or give Next a call to start shopping with this well established household name that will now deliver right to your door.

Next now has a late order next day delivery and free returns available.

Register with Next today and receive notification of clearance sales, special offers and promotion codes.

Enjoy the best of high street home wares, Women’s clothing, Men’s clothing, Children’s wear and more..

Recommend a friend to Next today and you will both receive £20 worth of Next credit to spend online.

Still want the feeling of flipping through an actual paper catalogue? Well, give the Next customer service centre a call and reserve your copy!

Get specific with your deliveries as Next has time slots available for you to have your items delivered at a particular time. If you’re slightly more exotic, Next now delivers to over 70 countries around the globe.

 

Frequently asked questions of users of the Next contact telephone number

Where is my order?

You can track your order online or give the customer service team a call. To track online, simply go to the website and log in with your details, navigate to “My Account” and under “Account Options”, choose “Order Tracking”.

From here all recent orders will be displayed with their relative tracking information.

When an item is dispatched from the courier, you will be sent an email with the courier’s tracking details and you can monitor your item(s) from there.

The delivery points are:

  • Order generated – When the order was processed the first time.
  • Receipt at Depot – When the courier received the order
  • Processed at Depot – When a driver received the consignment
  • Out for Delivery – When the vehicle left the depot
  • Signature from Customer – When the parcel was signed for
  • Delivered to – The delivery place
  • Courier to re-attempt – Delivery failure, will retry
  • Delivered to Secure Location – Left in a safe place

You can also have items delivered to a Next store.

What is my Customer Number?

All communication with Next including statements or delivery notes, will contain your Customer Number. It contains two letters followed by six numbers.

If you are logging onto your account online, you won’t need this as an email address and password will be sufficient.

Why do you keep sending me promotion and marketing literature from other companies?

There are major advantages to being subscribers with 3rd party mailing. You will receive notification of new sales, order-priority items and latest offers. This will only ever come from Next and your information won’t be sent to anyone else.

Which countries do you deliver to?

Next is most popular right here in the United Kingdom and now you’re able to benefit from international delivery. There are over 70 countries Next can deliver to. See the list below:

Ireland

USA

Australia

Germany

Poland

Russia

Taiwan

Ukraine

Kazakhstan

Israel

Argentina

Armenia

Australia

Austria

Azerbaijan

Belarus

Belgium

Brazil

Bulgaria

Canada

China

Chile

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Georgia

Germany

Gibraltar

Greece

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

Kazakhstan

Kuwait

Latvia

Lebanon

Libya

Lithuania

Luxembourg

Malaysia

Malta

Mexico

Netherlands

New Zealand

Norway

Oman

Pakistan

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

Ukraine

United Arab Emirates

United Kingdom

USA

Venezuela

British Forces