Contact Hotels.com Customer Service

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours

Open

DaysOpenClosed
Monday08:3023:30
Tuesday08:3023:30
Wednesday08:3023:30
Thursday08:3023:30
Friday08:3023:30
Saturday08:3023:30
Sunday08:3023:30

Hotels.com is a leading hotel accommodation business in the world, offering booking services via its own network of localized web and telephone call centers.

It gives travelers one of the largest options of accommodation on the web such as both independent and major chain hotels as well as self-catering in over 257,000 properties worldwide.

The company provides one-stop shopping source for hotel pricing, services and availability as well as specializes in offering travelers with accommodation during sold-out periods.

Hotels.com LP is an associate of Expedia, Inc. (NASDAQ: EXPE). CST: 2083949-50. The main offices are located at 10440 North Central Expressway, Suite 400, Dallas, Texas 75231. The Expedia Group has branch locations around Europe.

Hotels.com Contact Number

 

Best Price Guarantee

The company check thousands of hotel prices each day to assure they pay excellently low prices they you book with them. They are confident you won’t find your hotel much affordable but if you do, they will repay the difference. That is their Best Price Guarantee and it is just one of the methods they help you find the best hotel.

With their Best Price Guarantee, you will:

  • Be assured that you will never be beaten on the charges

 

  • Price match right up until the day before check in

 

  • You can book at over 257,000 hotels around the world

 

  • You can ask a refund immediately, though your banks can take about 30 days to process.

 

How the Best Price Guarantee Works

1. Search for a better price

You should check if it is the same room at the same hotel on the same dates.

2. Call them to match the price

You must complete their form and they will check the details.

3. They will refund the difference

You can always look forward to your stay.

Just So You Know…

They can’t match the price if bookings are not available to the public, like for example:

  • Blind bookings where you only discover which hotel you are staying at after you have paid

 

  • Loyalty program member only rates, or when guests pay using loyalty points on rival’s sites

Nevertheless, their Secret Prices are suitable for price match.

They offer the selection of about 258,000 hotels in more than 60 countries. The reviews of the hotel will help you search for the best deal in the right location. Whether you are travelling the last minute, as a family or need of a business hotel, they have the perfect hotel package just for you. They also have 24-hour phone line that you can contact if you want to speak to a customer representative. You can find, assess, and book great hotels at great fees all at them.

United Kingdom Hotels

Grand Plaza Serviced Apartments

The Kensington Close Hotel

The Rembrandt

Hotel in Edinburgh

The Carlton Hotel

Apex Waterloo Place Hotel

Ibis Styles Edinburgh Centre St Andrew Square

Manchester Hotels

Macdonald Townhouse Manchester

Radisson Blu Hotel Manchester, Airport

Macdonald Manchester Hotel & Spa

Glasgow Hotel

Best Western Glasgow City Hotel

The Westerwood Hotel & Golf Resort

Fraser Suites Glasgow

Mobile App

Discover, book and manage your trip with their free mobile app. It is an available on iOS, Android, Windows Phone Store and Kindle Fire.

There are thousands of hotels around the world that you can find and book. You can even access reservations even when offline. You can save hotels to view and compare later.

If you want decreased prices, you can check ‘Your Secret Price’ on specific hotels.

You can save your card details for easy booking.

You can collect 10 nights with them and get 1 free with Hotels.com Reward.