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In 2010, EE (Everything Everywhere) was formed when T-Mobile and Orange merged in UK. The union allowed mobile phone users of the network to use both networks, therefore giving them a much stronger, better mobile data connection in more sites around UK.
The mobile company was renamed to EE and introduced the 4G network in 2012; it is the first UK network to offer the technology. The first ten cities to avail the network service at the launch in October were London, Manchester, Birmingham, Liverpool, Leeds, Bristol, Edinburgh, Glasgow, Cardiff and Sheffield.
Today, 70% of the UK populations covered by them and they are set to expand more in the rural areas soon. The broadband speed tests of this mobile company verify that it is indeed UK’s fastest 4G connection.
Their fibre home broadband services are built on BT’s nationwide Infinity network. The broadband package of it in sites where the BT’s network has been upgraded is up to 76Mbps.
All its broadband subscribers take advantage of the same customer incentives including their Power Bar scheme and affordable movie rentals, as its mobile phone customer base.
It is the official winner of the UK’s overall network performance. In over a million RootMetrics tests, they are the number one for network stability, speed, mobile internet, and call and text performance.
EE Customer Service
It has over 11,000 customer service and retail employees in UK and asserts is service center teams has about 86 million discussions with customers and subscriber every year.
User who wants to talk directly to their customer representative can get through automated call system and dial to be forwarded directly to an expert of the right department. In addition, their official Facebook and Twitter also cater customer queries and support.
All customers of the home broadband are provided with free BrightBox router. They are outfitted with wireless N technology; they provide a variety of 250m in the home and are security protected to keep your communication and connection safe.
By adding mobile phone to the services broadband customers avail from them, they can save up to £5 per month.
Movie enthusiasts can use the their movie downloads and Film Store, a streaming service and are subscribe to PowerBar mobile phone recharging scheme free.
Unlimited Home Broadband
For £1 per month for 12 months and 9.95 (12 month contract), you can get unlimited home broadband and weekend calls. The line rental cost is £13.75 with line rental saver. You can improve your monthly mobile data allowance of up to 10GB, or 20GB if the 4GEE plan is over £46 per month.
Their TV service is the new and groundbreaking way for you and your family to enjoy best TV experience at home.
It works flawlessly with up to three compatible tablets or phones. You can watch anything that is on your TV Box like your recordings, in any room of the house. It includes over 70 free channels and features such as pause, rewind, record as well as catch up and On demand with HD quality.
- It offers iPad Air for its existing customer and save £49.99. It has 10GB and no upfront cost which able you to save 10% per month. It is £29.50 per month.
- Rook from EE – the smartest 4G phone for under £50 plus 10GB free data for one month.
- Existing Customer Offer – SIM Only – It has data of 2GB, 2000 call minutes and unlimited texts for £15.29.
- 3 for 2 on accessories – when purchase three accessories, you will get the lowest item for free.
Common EE Support Question Answers
Here are some answers to frequently asked questions we have found answers to when searching the internet. We want to be a helpful resource to help you find a solution fast. We are in no way affiliated or represent EE or EE customer services. The information that appears on this website has been sourced publicly and we cannot guarantee the accuracy of the content as it may have changed or been updated.
Can I upgrade my phone?
Whether you qualify for an upgrade with EE depends on a lot of different factors.
One of the easiest ways to find out if you qualify for an early upgrade is very simple – just text ‘UP’ to 150 or call the EE contact number above.
You may qualify for an early upgrade if you’re about to end your contract or if you’re on a pay monthly plan with EE. You probably won’t be able to if you’re a business customer or you have some outstanding payments left on your plan with EE.
When you look to upgrade your EE phones, you’ll be given, or may be required to pay, for a new handset to replace your existing handset. You can also take this time to ask for more call minutes, or more text messages or data. One of the best advantages of getting an upgrade is to trade-up your old handset for a new model, and this is what usually attracts people to ask for an early upgrade.
If you want more detail, you may wish to call EE telephone support with your account information and enquire as to whether you qualify for an upgrade, or how long you’ll have to wait before you’re eligible to upgrade.
Can I get WiFi calling?
This depends on your model. If you have a model later than an iPhone 5 or a smartphone dated after 2014, you’ll probably be able to register to WiFi calling. This way of calling offsets your bill as you don’t need to use your contracted minutes to make calls.
All you require to get WiFi calling is an eligible handset and a WiFi connection, although if your connection is not stable you may not get as good quality as with a traditional call.
You need to have a 4G EE data plan to access WiFi calling though. You can find an extensive guide to setting up WiFi calling on EE’s website or by calling the EE phone number above, and the process may be different for each handset.
WiFi calling is currently compatible with the following handsets: iPhone 5c and later models, Samsung Galaxy S8, S8+, S7, S7 edge, A3 (2017), A5 (2017), Nexus 5X, Nexus 6P, Lumia 550, 650, 950, 950XL, HTC 10, BlackBerry Priv, BlackBerry Dtek 50, Google Pixel, Google Pixel XL, Huawei P10, P10 Lite, P10 Plus and P8 Lite (2017).
How should I prepare for travelling abroad?
Recently the laws for roaming in the EU changed, and as of June 2017 there are to be no extra roaming charges for travel within the European Union. There are currently 48 countries under EE which are free of roaming charges and you should look this up on their website or call the EE customer service number to find out if the country you’re travelling to is included.
You should also aim to find out what arrangements you may need to make if you visit a country outside of the EU. This may include ensuring that you turn data roaming off so that you don’t acquire a large bill. To find out more about what you should do for travelling abroad, consider calling the EE helpline or visiting their website to find additional information.
Does EE have an app?
Yes, if you have an EE smartphone which runs on either Apple’s iOS or Android then you are able to download the EE App. You can download it on the App Store or on Google Play.
The EE App allows you to manage and control your device solely through the App interface. You can view your account information, current usage, contract information, and more.
You can also use this to manage your data usage and reduce your consumption if you feel that you’re over-consuming on your data plan. This can quickly save you a call to the EE customer care hotline.
Can I get 4G with EE?
EE now offers fully 4G contracts which have super-fast data and allow you to use innovative new services like WiFi calling.
4G networks are the latest in data technology. You can sign up for a full contract for 4G mobile phones, or you can sign up for a mobile broadband 4GEE portable data device. Prices start from 23 GBP per month including the portable mobile device and up to 15GB of data, allowing you to watch television or surf the net at super high speeds on the go. The minimum contract length is 24 months. To register for a 4G contract either on phone or mobile broadband, you may want to contact EE through their customer service phone number or their website to purchase online. It’s always possible that you can get a better deal by checking all available options.
Where do I find roaming costs for destinations?
One of the easiest ways of finding out is texting RO with the full name of the country to 150. For example, if you’re going to Algeria, text RO Algeria to 150 and you’ll receive the cost of roaming in return. If you’re on a 4GEE plan however, you may already have a minimum of EU calls and texts included in your package without having to pay extra. If you are having difficulties then call the EE number above.
Can I get additional information on my handset?
Yes, if you need help using your device or you have a question specific to your handset, EE has a dedicated online centre to help you find out what you need to know and book a repair. This is available at ee.co.uk/help/phones-and-device. You can also find additional information by calling the EE telephone number listed above if you have trouble using the website or cannot access the information you need for your EE handset.
Currently the EE website has over 25 pages of support for models ranging from the highest end newest handsets to older models all the way back to the iPhone 3.
This should enable you to get any technological help that you need for your hardware with the minimum of fuss and complexity.
If I want to change my phone number from my old provider to EE can I keep my existing number?
Usually you will be able to switch the phone number that you had from your old network when you sign with EE, as Ofcom now require that all network providers allow you to switch your number.
To do this you will need a porting authorisation code (PAC code) which you may have to normally get from the customer service team by email or by calling. You’ll also need your new handset and your SIM card if you got a new SIM when signing up to EE.
Once you have your PAC code then within thirty days you may need to contact EE and find out what other steps are involved in the process for changing your number from your old network provider to your new one. The process, once begun and once you have notified EE, might take more than 24 hours, so you should ensure that you have made alternate arrangements for this time until the changes take effect.
It’s worth remembering that you might incur extra costs if you leave your old contract early, or if your contract at another provider is not finished when you move to EE. You should keep this information in mind when looking at your network provider and do as much research and communications as possible with the companies to ensure you make the right decision.
Why are some mobiles given out for free when you sign a contract with EE?
Mobile phones are a premium product and it is of course worth enquiring why when signing up with mobile providers like EE you can receive a mobile phone for free. EE can offer this, as many other networks can, because they spread the cost of the handset over the lifetime of the contract. This means you commit to paying the contract and the network trusts that you will cover the cost of phone over the lifetime of the contract.
With certain, high-end models there is also an up-front cost involved in signing up and you may be asked to pay a part of the cost of the handset before starting your new contract with EE. For many high-end phones however, you may be able to get a good contract with no upfront cost and a free handset. For more information on this you should contact EE either online or via phone and find out about what options are available that suit your needs.
How does my contract on EE work?
Your contract may come with a pre-determined amount of data, texts, and call minutes that you are allowed to utilise over a calendar month. This normally resets the net month. As long as you don’t use over this amount, you may only pay the amount specified in your contract. That said, you can also be charged more if you go over this allowance. For instance, if your contract with EE has 250MB of data and you go over this amount, you may pay an extra fee for anything that you use. Details of these charges can be found by contacting EE.
If you are worried about this you may need to look at an unlimited plan for either data, calls, or texts. EE may have a network plan that allows you unlimited access to one of these features. To find out more, contact EE and enquire about the plans available.
You may also find plans that have a free bonus or certain special feature, e.g. unlimited to calls to a certain amount of numbers, free data or unlimited texts. This depends on your tariff.
Should I buy insurance for my EE handset or EE product?
Mobile phones are sometimes free, or you might pay a cost when you sign up for a contract. The thing is, you might always lose or damage your phone and then you may not be eligible for a free replacement with most networks, and EE may be included in this. To remedy this situation and protect yourself from accidental damage, you may wish to take out additional mobile phone insurance.
When you have insurance it means that you can claim the cost of the handset or a replacement handset back if your handset is damaged or lost. The circumstances of what is covered depends on your insurance plan.