Contact EDF Customer Service
Customer Service Hours
Pro Tips for callers of our EDF Energy contact telephone number
EDF has a forward-thinking and revolutionary green policy called Better Energy Ambitions.
EDF won’t call and ask you for your banking details. Be aware of scams and con artists. This is a common problem in recent years, so be vigilant.
Con artists could try to use phishing emails that seem to be from EDF, but in fact try to get you to give up some personal or banking information or get you to visit a particular website. Avoid doing any of this. You should mark the email as “Spam” and avoid clicking any links contained therein.
Check who the email is from, if it’s other than “@edfenergy.com” then it’s a fake.
If you are no longer with EDF Energy, but were on a payment plan that paid in advance, you can still claim a refund for any money owed to you. Just give the customer service centre a call and an advisor will be happy to assist you further. Remember to have your previous account number handy along with your personal details and address of the property you were in when you used EDF.
Frequently asked questions of callers to our EDF Energy customer services number
Can I set up a Direct Debit?
Yes you can, just log into your account online and go to “Sign up to Direct Debit”. According to the regulations governing Direct Debits, EDF are unable to set this up via email.
Alternatively, you can call one of the EDF advisors who will be able to set this up for you. Have your account number and bank details ready.
Why aren’t I receiving any bills?
If you are paying by direct debit, you will only receive one statement per year that will list the whole year in a summary bill.
Where else can I pay my bill?
You can pay at your local Payzone, Paypoint or Post Office. To find out where the nearest location is, check the store locator online from the EDF website.
Can I get a Smart meter?
This new technology isn’t available to everyone just yet, but this will become available soon. To find out of you’re eligible, contact the EDF customer service centre.
How do I know how much energy I use?
On your statement, on the right hand side is a section called “about your tariff” here you can find this information. If you haven’t provided meter readings, these amounts will be an estimate based on the average consumption in your area. You are able to see different tariffs available to you online and you can change these from the “My Account” section.
What are the off-peak times?
For every 24 hour period, there will be a guaranteed seven hours off-peak time where you can take advantage of reduced energy rates.
This varies across the UK. Call to find out about the off-peak times in your area.
Can I top up my meter online?
No, this service is not yet available to all customers. As EDF trials Smart meters – more options will be made available to all EDF customers within the next few months.