Contact Ebay Customer Service
Customer Service Hours
Pro Tips for callers of the eBay customer services number
When you have an unanswered question that isn’t relevant to the eBay UK customer service centre, try checking out the answers section (Answer Centre or Discussion Boards) online where eBay customers have been asking and answering questions that might be the same or similar to yours.
The Safety Centre is there to build trust and ensure that you can buy online with confidence – while keeping your details safe. Here you’ll find guidelines on the best practices and necessary information for buying on eBay, selling on eBay and avoiding scams while shopping.
Power sellers on eBay are people or companies that sell items through eBay that are in high demand and they sell a lot of them. Many millionaires have been made on eBay.
eBay has many ways to sort your search results when looking for a particular item. On the right hand side of your screen, you’ll be able to sort by colour, brand, model, type, size and more. You’ll even be able to sort by delivery option if you need an item delivered in a particular way.
The eBay Premium Service Badge means that this specific seller offers outstanding service.
Some sellers offer full tracking on their deliveries. Once payment is made and your parcel is on it’s way, you’ll be sent an email with tracking details so you can see when and where your delivery is.
Be part of the ever-growing eBay seller community. It’s a simple and fully on-screen instructed process. You can check out the “Seller Centre” to find some tips on delivery and returns options as well as some guidelines to selling online. Remember that a good, professional picture is key and a returns policy on items like clothing, is a big plus.
Frequently asked questions for callers of the ebay telephone number
I sold an item and the successful bidder won’t pay, what do I do?
The first step is to get in touch with the buyer and attempt to get payment from them. If this fails, use the eBay contact number above or visit the resolution centre online to escalate the query through the official channels.
eBay will then contact the buyer on your behalf and request payment.
If the process is still unsuccessful, you can then you could be credited for the item or sell it on a second chance offer or re-list the item.
I’ve made a mistake, how do I cancel a transaction?
Follow these steps to cancel the order:
- Go to “My eBay”
- Go to “Sold” and select the item
- In the drop-down menu, select “Cancel this order”
- Give a reason for this and follow the instructions.
The refund will happen automatically if this was processed using PayPal.
If a different payment method was used and the money has already been sent. You have ten days to make a full refund. When you contact eBay UK phone number they will be able to determine which method is better.
What’s an eBay Store?
An eBay store is a way of selling your goods on eBay, kind of like setting up an online shop in the bigger department store which is eBay. This has many different benefits compared to setting up your own website. Having an eBay store means that you get a lot of marketing exposure, and you can customize the products that you sell and how they are listed. Building a reputation and a brand as a seller on eBay is a great way of ensuring repeat business and so many small business owners may choose to list their products on eBay.
eBay stores also have a range of different selling options including fixed prices and the more traditional auction-style of selling. If you have a small business or you often sell a number of products on eBay then you may wish to consider beginning an eBay store.
How do I buy things on eBay?
There are different options to buy things on eBay. You can either use a payment card like your credit or debit card, or alternatively you can use a service called PayPal, which is similar to a digital wallet that stores your payment information. This is the easiest and most convenient way to purchase an item on eBay.
Is it optional for me to offer returns if I sell on eBay?
Yes, you don’t have to offer a return policy for your products, so in that sense it is certainly optional. When you accept returns you need to ensure that you have set up your return preferences. If you want to be Top-Rated as a seller on eBay then it’s important that you offer a money-back policy that covers 30 days from the original purchase.
I didn’t receive an item that I bought on eBay, what should I do?
If you didn’t receive an item that you bought and paid for on eBay you’ll be pleased to know that eBay has a guarantee that you may receive a refund or the item. This is what eBay customer service UK calls their money back guarantee. To claim that your item didn’t arrive and register for your money back you need to visit eBay’s online portal or call the eBay phone number to take this up with them and give them the details of the purchase.
Remember to have all your information on hand including the card or account that you used to make the purchase with prior to calling the eBay customer service number. You can also open a request ticket for support on your eBay account. Bear in mind that it may be the case that your item is in the process of being shipped, so if it is one or two days late it may not be that the item is not coming, but is in the process of delivery.
How can I cancel an order?
If you ordered an item but are now having second thoughts or do not want to purchase it anymore there are some steps that you can take. You may need to sign into your eBay account and get in contact either online or by calling the eBay UK contact number to receive support on this issue as each case may be different.
How can I retract a bid?
If the item that you bid on in an auction has more than twelve hours left until the auction is over then it may be possible for you to retract the offer (bid) that you made. You can only do this if there is a good reason for retracting your bid, for instance that you made a significant typing mistake, the description of the product that you bid on change a lot, or you can’t get in contact with the seller.
You can also do it when there’s less than twelve hours remaining by contacting the seller personally.
Is it free to sell on eBay?
There are different fees to pay when you sell items on eBay and this depends on what you sell and how. There is commonly an insertion fee when you create a listing and this depends on the listing format and the images and description that you want to use. You may receive a number of free listings per month but for larger sellers you will need to pay an insertion fee.
There may also be a final fee that you pay based on the overall sales price of the item that you sold. In addition, you might wish to purchase upgrades and additional services to add to your listing and help ensure its success, these can also incur extra fees in some cases. You can call the eBay number listed above if you have additional questions.
I am an eBay seller – can I leave negative feedback for buyers?
eBay changed the system so that a buyer can no longer leave public negative feedback for a seller. However, there are other options that a buyer has now, including setting requirements to ensure you only get buyers who meet certain criteria, require immediate payment using PayPal, and other measures which are available to help avoid problems with poor buying practice.
To find out more about these measures call eBay support directly.
I sold an item but I haven’t received payment – what should I do?
In the first instance you may wish to communicate directly with the buyer through the messages service in the eBay site. This is useful as you have documentation to prove the situation and list everything that’s happened in your communication with the buyer. You can then, if things don’t settle themselves, use eBay’s resolution centre to raise an unpaid buyer dispute.
The minimum length of time you can do this from is 2 days after the sale of your item ends normally, and then the buyer may have up to four days to make the due payment. If they do not then the process may be taken up with eBay and you may receive a credit.
You may also wish to take advantage of an eBay protection plan which is designed to help and assist sellers in the event that this happens. Buyers can get extended, extra protection to give them peace of mind in their business activities with eBay.