Contact DVLA Customer Service

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Customer Service Hours

Open

DaysOpenClosed
Monday08:0019:00
Tuesday08:0019:00
Wednesday08:0019:00
Thursday08:0019:00
Friday08:0019:00
Saturday08:0014:00

 

Pro Tips for using the DVLA Contact Telephone Number:

DVLA has a myriad of services available. You are able to:

  • Get tax for your vehicle(s)
  • Replace a driving licensed
  • Check your driving licence information
  • Tell the DVLA that you have purchased or sold a vehicles
  • Give information or check information on medical conditions and disabilities
  • Take a registration number of a vehicles
  • Get a replacement logbook (V5C)
  • Set up a Direct Debit for vehicle tax

Revision materials for your theory driving test is available and it contains:

  • New sections for motorcyclists
  • A free e-book for car drivers with handy references throughout
  • Questions and answer tests to help you with revision
  • The Driving Standard Agency answers and explanations of those answers and revision questions.
  • A new look and a new approach to help potential drivers understand the course they’re learning instead of just parroting the answers.

The DVLA are consistently working on:

  • Customer satisfaction
  • Feedback on drivers license information
  • DVLA motoring
  • Over 70 – driving license renewal

The DVLA works alongside it’s stakeholders and the general British public to ensure they are leading the way in efficiency with regards to public services. Although a government organisation, the focus on a “paying customer” is treated as importantly as it would be in the private sector – if not more so.

If you would like to take part in the DVLA research panel, give them a call and sign up. You could be instrumental in making changes to the way DVLA handles it’s work.

Frequently asked questions when customers call the DVLA Contact Number:

How do I tax my car?

You can do this online as long as you have either your V11 reminder, a V5C registration certificate or a V5C/2 (new owners certificate) or a SORN.

You can also apply by phone – speak to one of the advisors at the DVLA phone number who will be able to guide you through the process.

You can also apply at a Post Office that deals with vehicle tax registration.

You will need the same forms as online, however, you may also be required to show your MOT certificate and a reduced pollution certificate (if applicable). Customers in Northern Ireland will also need an insurance certificate.

How do I put a registration on a car?

You can do this online, the following criteria must be met:

  • Your car must be registered with the DVLA
  • Be available for inspection
  • Be either taxed or have a SORN

Certain conditions are not allowed:

  • Putting a registration number on a “Q” registered vehicle
  • Make the vehicle seem newer than it is

I’ve purchased a new vehicle, what’s next?

You need to register the vehicle with the DVLA as soon as possible. This applies if you’re going to be driving, or if the vehicle is staying off-road – in this case, you’ll need a SORN (Statutory Off Road Notification) certificate.

You need the latest certificate and the 11 digit number on the V5C. When acting on behalf of another buyer or seller, you need their permission.

Contact DVLA customer service number or go online now to receive assistance with this process.

How do I apply for a provisional driving licence?

You should be able to apply for a provisional driving licence online. To do this you will need to register for online government services and get what is known as a government gateway ID.

You will also need to meet any additional requirements of obtaining a provisional driving licence, like age.

To obtain your first provisional licence for a vehicle like a moped or motorbike, you need to be over fifteen years and nine months old (three months away from your sixteenth birthday) and you must have an ID document like a passport or ID card.

Aside from that you will also have to pay a fee of thirty four pounds by credit or debit card. Call the DVLA number to find the nearest location.

How do I tell the DVLA I’ve changed address?

You can do this over the phone or via the internet. It’s important that if you change address you update the DVLA immediately, so that your driving licence, vehicle log book and vehicle tax are all accurate.

If you fail to do so then you may be liable to pay for a fine of up to a thousand pounds. Call DVLA to find the nearest location to change your address.

Does it cost anything to change my address with the DVLA?

No. Changing your address once you’ve moved home or have relocated is free to do.

I lost my driving licence, what should I do?

If you have lost your driving licence then you should apply for a new one by filling out the associated form on the DVLA website and providing the necessary information.

You should note though that from 2015 onwards it is no longer necessary to keep the paper counterpart for a driving licence.

You cannot replace a lost or stolen driving licence if you are not eligible to drive or have been disqualified from driving.

How much does it cost to replace a driving licence?

To replace your driving licence will cost twenty pounds payable by credit or debit card.

What information do I need to apply for a replacement driving licence?

You will need to provide several different kinds of information, including your national insurance number, driving licence number, addresses of your places of residence over the past three years.

The DVLA may also inform you whether they can use the photo that they currently have on file or whether you will need to provide a new photo for use on the photographic driving licence ID card.

Can I buy a personalised number plate?

It is possible to buy a personalised number plate either from the DVLA directly or from an approved dealer in number plates.

To do this you will need to visit DVLA personalised registrations portal or attend an auction. Auctions are held country-wide up to six times per annum.

Once you have obtained a private or personalised number plate then you will receive a certificate which shows your entitlement to use said registration.

My vehicle was written off, do I need to tell the DVLA?

Yes, it is important to tell the DVLA if your car or vehicle has been ‘written off’ by your insurance company and treated as scrap.

You will need to provide some information including the vehicle registration number which can be found in the log book, and your insurance company’s information too.

If you do not inform the DVLA that your car has been written off you may be liable for a fine of up to a thousand pounds. Call the DVLA telephone number to determine the best method to write the vehicle off.

What are penalty points on my licence?

If you are convicted of breaking the law and it is a motoring based crime or offence then you may receive something called an endorsement, in which a kind of ‘points’ are added to your licence record.

If you receive up to 12 penalty points within 36 months then you may be banned from driving a vehicle. Points are given on a scale from one to eleven.

There are a number of offences that can cause you to gain points, including not stopping after an accident, driving while under the influence of drugs and alcohol, endangering other people, speeding, driving recklessly or carelessly, and more.

Points stay on your licence for between four and eleven years.

If you are a new driver and have been driving for less than two years and you receive six points on your licence, then you may lose your driving licence.

If you have additional queries about the points system call the DVLA helpline above.