Contact DPS Deposit Protection Customer Service


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Pro Tips for those calling our DPS customer service number

The Deposit Protection Service has been made part of legislation. The government noticed that deposits that were being paid by tenants, were often being unfairly withheld at the end of the tenancy agreement. The legislation was introduced to stop this behaviour.

A deposit is intended to be held as security for:

  • The performance of any obligations of the tenant
  • The discharge of any liability of his or hers, arising under or in connection with the tenancy.

Never pay any money to anyone that says they’re calling from DPS to take a payment from you. This is a scam and should be avoided.

The DPS is a free service to use for all landlords and tenants across the United Kingdom.

The Deposit Protection Service is the official provider sanctioned by the British government to carry our custodial and insured tenancy deposit protection schemes. Tenancy Deposit Protection (TDP), as set out in the Housing Act 2004, says that all agents or landlords protect their tenants’ deposits under a tenancy deposit scheme within 30 days of receiving a deposit.

Frequently asked questions for those who called our DPS contact telephone number

Does the law apply to all tenancy agreements?

Tenancy Deposit Protection only applies to Assured Shorthold Tenancies. This is the most common type of tenancy agreement.

Where can I get more information about my specific circumstance and if I need to use this service?

You can call the dedicated help line to find out any of the required information – alternatively, you can fill out the online form that is accessible from the DPS website.

What is “Prescribed Information”?

Prescribed Information is information that the landlord is obliged to tell the tenant about the deposit and how it’s handled by the DPS. This is also a legal requirement. The details of the prescribed information order (2007) can be viewed online.

Can I transfer from one account to another? (within DPS)

No. The change in accounts can only be “closed” and not transferred. You are able to have more than one scheme at a time though, so speak to one of the DPS advisors on the helpline to find out more.

I’m a landlord, how many tenants can I register with one deposit scheme?

You can register up to 10 under one scheme. If there are more tenants than this, you will need to register a second scheme to run alongside the current one. One this is split into two or more schemes, the appropriate amount in separate deposits must be made.

How long will I have to wait for an answer to my question I submitted using the online form?

All queries are handled as soon as possible and the busy service could take up to five days to respond to individual cases from the time you submitted your query. If this time period elapses, please get in touch with the dedicated help line where an advisor will assist you further.

Remember that when making an online submission, check for the confirmation email and after 5 days of not getting a response, check your spam folder first.