Contact Currys Customer Service
Curry’s Customer Service Hours
Pro Tips for calling the Currys customer service number:
Even if your product is out of warranty, Currys might still be able to help – just speak to one of their Knowhow team either on the phone or in-store, and they will advise you on the best option to go about getting the product repaired or replaced.
Large items are delivered by the Knowhow staff and this includes installation.
Spare parts can be purchased from “Partmaster” you can order directly from their website or give them a call – contact information available online.
The order and collect option allows you to guarantee that you get the item you’re looking for. You can either order something that your local Currys has in store and come to collect it, ensuring it’s not sold out, or if it isn’t in stock, simply place the order and have it delivered.
Currys now offers to take your old, large appliances away for recycling. If they deliver, they may take the old ones away provided they’re empty and unplugged.
Frequently asked questions of customers who call the Currys contact telephone number:
I need help installing my TV / Washing Machine / etc.. help?
Currys offer a deliver and installation service. Call to arrange an installation and someone from the Knowhow team will be ready to help.
Where is my delivery?
When you made the purchase, you would have received a confirmation email with a reference number on it. Please keep that number when tracking an item – either online or over the phone.
Can I change the delivery date of goods?
Yes. Please call the contact centre to arrange a change in delivery or installation. If the goods are smaller and from a third party courier, you will need to arrange the changes with them.
How do I make a return?
Items can be returned in store, online (if purchased online) or over the phone.
I have a faulty product, what do I do?
Return the faulty product with your proof of purchase (receipt) to any Currys or PC World store where staff will check the product and swap it for you for a new, working model.
For large items, arrange this over the phone where the Currys’ drivers will come to collect the item(s).
Items purchased online are able to be return online, just follow the instructions on screen.
Why use Currys installation service?
Currys take pride in their delivery and installation service. This service is available seven days a week across the United Kingdom.
The delivery and installation team will deliver, install the new item (such as dishwashers, washing machines, fridges, cookers, integrated appliances, etc), disconnect the old goods and remove them for recycling and take away the packaging. This is available all week and at a time that is convenient for you.
Not only all this, but Currys can deliver your large goods on the same day as they were purchased. Call Currys customer services, go online or come into one for the Currys stores for more information on this unique and friendly service.
I’ve got a paper voucher for Currys PC World, is it possible to use it online?
Unfortunately, Currys only currently allows paper vouchers to be used inside one of their stores, meaning that you don’t have the ability to use it to purchase goods online. In this case, you may wish to find your nearest store and arrange to take a trip there before the expiry date to make use of your voucher.
I have a Currys PC World eGift voucher or Gift Card, where can I use it?
You’ll no doubt be pleased to hear that there are several locations and brands with which you can use your voucher or gift card. You may be able to use is at Currys, PC World, Currys Digital, Dixons Travel, and also online for all of these stores as well. It’s worth noting however that depending on the type of voucher you have, there may be some limitations that you should be aware of.
For that reason, check the terms and conditions of your voucher or gift card so that you’re sure you’re able to use it in the right place. If you are having troubles you can call the Currys number on this page and customer service may be able to assist you.
I received a replacement for a product that was faulty or didn’t meet the description, is it possible to exchange it for a refund?
This depends on the product and the circumstances. Unfortunately, if you can’t demonstrate that your replacement product is faulty then you will not be able to claim the cash back for your purchase.
However, if you can show that the product replacement you received is not working, and this falls under the terms and conditions of the purchase (the ‘guarantee’) then you may have the option for another exchange, a refund, or a new replacement.
The best thing to do in this situation is to check the terms and conditions of your purchase, including the guarantee you received, and then get in contact with the company to discuss the option that you prefer the most. You may also call the Currys contact number and speak with a representative to discuss your situation.
Do I have a guarantee on my product and how long for?
All products that Currys PC World sell luckily have a guarantee in place when you purchase them for one year or more. You should note though that there are some products that this doesn’t apply to, like consumables or products with a short usable life.
When you buy a product, you should receive ample information or be able to ask an employee what the terms of the guarantee are. If you did this and now are unable to locate the information then you may wish to look up the product information online or get in touch with a representative of the company to find further guidance.
My product is faulty, and it’s still guaranteed, what should I do?
If your product is still under guarantee or your warranty is still in place, then the best thing to do in this situation is to get the information of your purchase, including the payment receipt and any other documentation, and take the product into the closest Currys PC World store that you can find.
When you arrive, a member of staff should be able to inspect the faulty purchase and also provide replacement information. However, sometimes the product may be very large, for instance a refrigerator.
In this situation you may need to contact Currys support the company over the phone, with your purchase details and documentation on hand as necessary, and discuss the available options for either replacement, return, or repair.
My product is faulty but the guarantee period finished already, can I do anything?
While in these circumstances you may not be able to replace, repair, or get a refund for the product as the guarantee period has passed, there are some options available to you. Currys PC World puts effort into providing ongoing support for products and servicing their existing products.
In order to do so, you may wish to call the Currys phone number on this page, have all of your product’s details on hand, and find out first hand what the best option is for getting your goods working again.
I don’t want my product anymore, can I return it?
This depends on several factors, but if you have purchased it recently then you may be able to return your product for a refund. To do so you will need to take the product, if it’s small enough, to the nearest Currys PC World store along with proof of purchase.
Alternatively, you can return a product over the phone, although you will need to check the details of the product and whether it’s possible to return it or not as there are some restrictions which govern this process. Call the Currys helpline to begin this process.
When will I receive my product?
The method of delivery and date of delivery depends on what you’ve bought. If you’ve purchased a very large item, for instance a large flat-screen television or a brand new fridge-freezer, then your items will be delivered by a large goods specialist at a time and date of mutual convenience.
If on the other hand, your item is rather small and may be sent via the postal service, then you will have the option to receive your purchase either through the Royal Mail, or through a courier.
Using a courier may provide you with additional information on delivery and tracking procedures, although it can also incur an extra cost. Call the Currys telephone number on this page if you believe your package is missing.
I need to change the delivery date or item of my purchase
While it’s possible to change the delivery date and time of your product, you should endeavour to do so as quickly as possible. This is because the closer it gets to the time or date of delivery, the more likelihood there is that it has already been dispatched.
In order to do this you will need to get in contact with Currys support over the phone and let them know your preferred time and date of delivery.
It’s worth noting that certain couriers, if that’s how your package is being delivered, will not be able to rearrange delivery dates or times, although they will usually attempt to redeliver and should leave you some supplementary information about why the delivery was unsuccessful and when it will next be delivered.
If you need supplementary information, it may be useful to contact Currys PC World at your earliest convenience.