Contact Child Tax Credit Helpline

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Tuesday08:0020:00
Wednesday08:0020:00
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Pro Tips for contacting child tax credits:

Child Tax Credits can help with the financial aspect of raising a child.

You should find out if you’re eligible for this benefit. Many don’t bother and billions of pounds go unclaimed every year.

There is a minimum amount you can benefit from, but there are other options that add to this amount, like how many children are living with you, whether your child if classed as disabled and your income.

If your total household income is less than £25,000 you probably qualify for Child Tax Credits.

Update your claim any time if your circumstance change and you could benefit from more of a payout.

Frequently asked questions:

How do I keep my Child Tax Credits up to date?

Your claim will need to be updated / renewed every year and every time your circumstances or details change.

The Tax Credit office will send a letter detailing what needs to be done to keep you up to date with your claim.

Will Universal Credit affect my current Child Tax Credit Claim?

Child Tax Credits are being phased out and replaced by Universal Credits. If you’re claiming Child Tax Credits, you won’t be affected right now anyway. You can’t claim both benefits at the same time.

Will I be eligible for any other benefits?

You could be able to claim other benefits like Working Tax Credit. The best way to find out is to give Child Tax Credits a call and ask one of the advisors. Remember to have you National Insurance number, date of birth and address handy – also any other information that might be relevant.

How will I be paid?

Payments of Child Tax Credits are made directly into your bank account as long as you’re the main person responsible for the child.

When will I be paid?

You will be paid every four weeks from the date you made your claim. You will receive payments up until the financial year end, so don’t forget to renew your claim.

What if my circumstances change?

You will need to notify Child Tax Credits immediately following any changes in your circumstances. If this isn’t done you might not be able to benefit from extra money owed to you. If your circumstances change and you’re eligible to receive less, you need to let the Child Tax Credits office know otherwise when they do find out, you might need to make a large back-payment.

How do I know if I’m “fully responsible for the child if I share custody?

  • You qualify as responsible for the child if:
  • Their toys and clothes are at your home
  • You pay for their food and give them money
  • They normally live with you
  • They live in one of the EEA countries or Switzerland, but their economic sustenance if from you

If you’re not sure, give Child Tax Credits office a call and they will be able to assist you further.