Contact British Airways Customer Service

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service and the company’s official phone numbers can be found for free in the public domain. We are not associated with any company or agency listed on our website while trademarks and logos are property of their respective owners.

Customer Service Hours




Pro Tips for British Airways Customers:

Manage your booking online where you will be able to:

  • Edit your contact details
  • Enter your passport information
  • Add business information
  • Book a parking spot
  • Add extra baggage allowances
  • Check in online 24 hours ahead of usual
  • Let us know about dietary requirements
  • Reserve a seat in advance
  • Print your boarding pass
  • Check and print your itinerary
  • Add frequent flyer information

To access the “Manage my Booking” section, just enter your last name and your reference number. The reference number is on your ticket (whichever vendor you used to make the purchase) or on your itinerary confirmation e-ticket. The reference is six characters long.

The seat and meal requests are not guaranteed. Be sure to make a request as soon as it’s available to do so, and be on time for your flight to increase the chances of this being done for you.

Keep in mind that shorter flights such as certain European destinations and all United Kingdom domestic flights will not have a special meal request available.

If you are a “standby” passenger or have a “waitlist” ticket, you won’t be able to request a special meal on any flight. British Airways apologises for the inconvenience.

To save time when you get to the airport, print your ticket and boarding pass off at home to avoid using the check-in kiosks.

Frequently asked questions:

Why can’t I access “Manage my Booking”?

This can be for one or more of three reasons:


  • Your booking contains more than 10 passengers
  • Experiences, hotels, cars or transfers that were booked with
  • Will you let me know when I make changes to my reservation?

How much hand (carry-on) luggage am I allowed on the flight?
You are allowed one laptop bag / handbag and one additional cabin bag

Dimensions are up to 40cm x 30cm x 15cm for the laptop bag / handbag and up to 56cm x 45cm x 25cm for the extra cabin bag

Which items am I allowed on the flight with me?

There are restrictions on the flight for the safety of other passengers and the flight crew. This includes restrictions on:


  • Liquids and foods
  • Medicine and medical devices
  • Flammable, explosive and chemical items
  • Firearms
  • Sporting equipment
  • Electrical items
  • Tools & sharp objects
  • Electric wheelchairs
  • and more..

To see the specific restrictions for any of these items, please give customer service a call or go online.

I need to take more baggage with me, how do I do this?

You can take 9 extra bags with you (per person excluding children under 2) at an extra cost.

You can save money on this extra cost by booking your extra baggage when you check in online. This is usually cheaper than doing this at the airport.

The bags should be the same size as our standard bag size for regular check-in’s.