Contact Asda Customer Services
Customer Service Hours
Pro Tips for contacting Asda:
You can shop in store or online. To shop online, simply go to the Asda website and type in your postcode to locate your nearest store.
Take advantage of the Asda price guarantee. Your basket must contain at least 8 different items that are available online with one item being comparable to the competitor’s product.
Asda now does “Asda Mobile”. The rates are fantastic and international calling is available at a largely discounted rate. Call now or go online to find out more.
With the Asda Money Credit Card, you’ll get 1% cashback on Asda shopping and fuel, 0.5% cashback anywhere else you shop and you’ll be ready for “tap & go” contactless payments.
Asda Top Frequently asked questions:
My shopping didn’t arrive, what do I do?
Get in touch with Asda as soon as your delivery time slot has expired. Lines are open until 6:00 PM.
I need to make a complaint, what do I do?
Return the product in it’s original packaging, tell Asda about the nature of your complaint and you should be refunded or offered a replacement. Give the customer service team a call if you think it’s necessary.
How do I request a refund for an online shopping delivery?
Either hand the unwanted product(s) back to the driver and the refund will be issued or call or go online to request a refund from your most recent order.
What do I do if there are items missing from my delivery?
Asda can arrange a refund directly over the phone or online. Then just place the order again or pop into one of our stores to re-purchase the product.
Can Asda bring me something else instead, if my original products isn’t in stock?
Yes, from your account page, click the “preferences” tab, then click “Yes, bring me substitutions”
Besides shopping and fuel, can I get cashback anywhere else with my Asda Credit Card?
Yes! You can earn 0.5% cashback anywhere else and earn 5% cashback on:
- Renters insurance
- Home insurance
- European or United Kingdom breakdown cover
- Pet insurance
- Car and van insurance
- Travel insurance
How long do I have to transfer a balance?
Ninety days from when your account was first opened.
Is Asda car insurance provided by Asda?
The Asda car insurance tool is a comparison site that allows you to get the best deal for your car insurance with the following criteria:
- Level of cover
Asda’s own insurance policies are dealt with through Brightside Insurance Services Ltd.