Contact Amazon Customer Service


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Customer Service Hours




Pro Tips when you contact Amazon

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Amazon customer services isn’t always responsible for missing orders from Amazon. This is because third party sellers are a big part of the Amazon team and many merchants delivery goods themselves.

Order your items as early as possible during the day. The evenings are perhaps the busiest time and ordering in the morning can mean that your parcel could arrive the same day.

When deciding between two or more products, have a read through the reviews at the bottom of the page to get a better idea on the quality and value of the product.

If you have items with different delivery dates in your basket, but want your items to arrive at the same time – use the option “Group my items into as few deliveries as possible”. This will ensure that the quicker order will essentially wait until the rest of your order is ready before it is shipped.

Frequently asked questions:

I’m trying to track my order, but there’s no information available, help?

This could be due to a few reasons, these are the most likely:

* Standard international shipping isn’t trackable

* Third party merchants sometimes don’t provide tracking information

* It hasn’t yet been entered into the system or an updated location hasn’t uploaded yet

If you aren’t able to trace your parcel and the delivery date has expired, give it a day or two. Small delays can occur when there is a problem with delivery. You can call Amazon UK contact number if you have additional enquiries.

My parcel is missing, what do I do?

Have your delivery confirmation number and tracking number with you, and call the carrier. If the carrier is not able to help then contact Amazon UK customer service number at the number above.

If I want to sell an item, how do I go about listing it?

1. Search for the item you want to sell on the database.

2. Tell them what condition the item is in.

3. Set the price of your product and register for online payments.

4. Set delivery method and/or options.

5. Review the information and confirm the listing.

That’s all you have to do to start selling on Amazon. If you have multiple copies of the same product, you can set this option too.

Common Amazon Support Question Answers

Here are some answers to frequently asked questions we have found answers to when searching the internet. We want to be a helpful resource to help you find a solution fast. We are in no way affiliated or represent Amazon or Amazon customer service UK. The information that appears on this website has been sourced publicly and we cannot guarantee the accuracy of the content as it may have changed or been updated.

I ordered a package and it’s not been delivered, where is it?

It’s hard to say where your package is precisely at any given moment, but it should be simple enough to track down what stage of the shipping process it’s in. Using the online Amazon order page you can track your package and see whether it’s been processed for delivery or is still being dispatched. That said, there may also be times when the system is not correct or when your package is taking a long time at any one stage of the delivery process. In that case, you may wish to get in touch with the Amazon customer service number to find out where your package is and when it will be delivered. It may also be the case that your package has been sent to delivery but at a time when you weren’t in, and so has been rerouted or is out for re-delivery. Finally, you may wish to check the delivery address and payment confirmation to ensure that your package has been paid for properly and is being shipped to the right address.

Can I sell on Amazon?

Usually yes, if you have a product that you want to sell you may wish to become an Amazon marketplace seller. Many sellers enjoy the flexibility of Amazon because it makes their products available to many millions of potential customers extremely quickly, and they then don’t have to make a separate standalone website to sell their products (although many still do this too). There are some products that aren’t allowed on Amazon however, especially products that may break laws or regulations of any countries that they are listed in. Amazon give examples of crime scene photos or prohibited medicines and drugs as examples of these, so always check that you’re allowed to sell your product legally before registering an Amazon seller account. If you have additional questions about selling your products than call the Amazon contact number UK listed above.

How much does it cost to sell on Amazon?

This may depend on how much you plan to sell on Amazon. There are different plans available for high and low volumes of orders for seller accounts. Sellers who sell less than 40 items per month can register with no subscription fee and simply pay a flat rate of $0.99 for every item that they sell plus any other selling fees. If you plan to sell a high volume then you can expect to pay a minimum of $39.99 a month for a professional sellers account, plus any other related costs. If you have a large number of products or believe you may need additional assistance then call the contact number for Amazon helpline listed above this section.

I have ordered something on Amazon but I wish to cancel it, how do I do that?

You may at times place an order by accident, place multiple orders, or simply want to cancel your order if you realise that you neither need or desire the product at a later date. One-click ordering can often be the cause of accidental orders. In this case, you may wish to cancel your order. It is relatively simple to do this. By logging onto your account page, you can then access the ‘my orders’ tab, and check the ‘cancel items’ box. Following this, you may select ‘cancel checked items’ and you will then receive confirmation that your item has been cancelled. Please note that if you order directly from and not a third party seller, it may not be possible to cancel the order but instead you can refuse to accept delivery in person and return the product for a refund. As usual you can always call the Amazon phone number if you have additional queries.

I want to change my Amazon delivery address, how can I do so?

This again is quite a simple process. From time to time you may wish to update your delivery address on Amazon, for example if you moved home or you want to have things delivered to an office or alternate address. From the Amazon home page, select account settings, then select ‘one-click settings’, here you can manage your address book, and update your primary address. You may also want to keep multiple other addresses in case you ever change where you want something to be delivered again. You can keep a primary address for your default orders, and then select a secondary or other address should you ever need to have items shipped to that location.

I want to change my payment method for Amazon, how can I do that?

To change your payment method for Amazon you must access the account settings page. Following this, access the ‘payment’ section of your account and then either add or remove a debit or credit card. Ensure that if your credit or debit card is out of date and that’s why you wish to change it, that you remove it completely and don’t leave it as a secondary option, as you may have more than one payment card linked to your Amazon account. You may also wish to check any existing orders on your account as updating your payment method will not automatically update the payment method for existing orders or orders that you placed before updating your payment information.

I am having problems signing into my Amazon account, how do I fix it?

On occasion it may be the case that you aren’t able to sign into your account. There are some simple solutions which could help you solve this issue.

The first step is to clear both the cache and the cookies in your internet browser. This stored information may affect your ability to sign in. Secondly, you should check your keyboard, as it’s possible that you have either Caps Lock or Num Lock in the ‘on’ position, which will lead to an incorrect entry of your password as Amazon passwords are case sensitive. You should also endeavour to check your login information and ensure that the mobile phone number or email address you’re using to log in is typed correctly. Finally, it may be that you are being asked to enter a ‘captcha’, a piece of text or series of letters or numbers which is designed to protect against forced entry from automated computer programs. If the captcha is causing you problems, there is a refresh button which should bring up a different captcha that is easier to read, or you can often click an audio symbol so that it is played out loud. If you are still unable to log into your account, consider contacting Amazon either online or via the Amazon UK customer service phone number to resolve this issue.

Head office address and Amazon contact us details

Wondering how to contact Amazon? If you would prefer to contact by phone then call the Amazon UK phone number above. If you prefer to contact in writing then send enqueries to this address: Ltd
Patriot Court
1-9 The Grove